- Salary
- $110k – $180k
- Location
- New York City
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Lead
- Experience
- 3+ years
- Visa
- Not sponsored
- Closing date
- Today
- Source
- CareersPage
Description
Healthcare AI Deployment & Customer Expansion Lead
Company: HireNow Staffing (Direct Placement Partner)
HireNow Snapshot
HireNow Staffing is actively recruiting a highly capable Healthcare AI Deployment & Customer Expansion Lead to join one of our valued client partners as it expands its AI voice technology into the U.S. healthcare market.
This is a high-ownership opportunity for an implementation and customer success professional who can take complete responsibility for the post-sale customer journey—from signed agreement through configuration, deployment, adoption, retention, and account expansion.
As an early U.S. operations hire, this individual will build the deployment and customer operations function rather than inherit an established playbook. Reporting directly to executive leadership, the selected candidate will develop repeatable onboarding processes, independently configure customer deployments, establish strong healthcare customer relationships, and ultimately build and lead a small U.S. operations team.
Success will be measured heavily by net revenue retention, deployment performance, customer expansion, and the ability to create a scalable U.S. implementation model.
Key Responsibilities
- Own the complete post-sale lifecycle for U.S. healthcare customers from signed contract through production deployment and ongoing account growth.
- Configure customer environments and manage implementation activities required to successfully launch AI voice solutions into production.
- Drive time-to-go-live while maintaining high-quality and successful customer deployments.
- Become the primary post-sale relationship owner across customer success, support, implementation, and account management.
- Develop deep product expertise sufficient to independently configure deployments and troubleshoot implementation challenges.
- Work with AI integrations, workflow configurations, no-code tooling, and related technologies required for customer deployments.
- Establish strong relationships with healthcare customers and translate operational requirements into effective product configurations.
- Drive retention, renewals, upsell, and cross-sell opportunities with net revenue retention as a core performance metric.
- Own an individual expansion and upsell target.
- Identify customer risks early and coordinate solutions that protect retention and long-term account value.
- Build and document a repeatable U.S. onboarding and deployment framework covering configurations, workflows, implementation standards, and best practices.
- Partner directly with Sales, Product, Engineering, and executive leadership to improve customer outcomes and U.S. market execution.
- Help scale the U.S. operations function and eventually hire and lead a small customer operations team.
Required Qualifications
- 3–5 years of experience in customer-facing implementation, deployment, customer success, solutions delivery, or a closely related post-sale function.
- Demonstrated ownership of customer implementations from handoff through successful production launch.
- Experience directly managing customer relationships after the sale.
- Strong ability to learn technical products and independently manage product configurations.
- Demonstrated ability to coordinate multiple customer deployments, priorities, and deadlines simultaneously.
- Strong analytical and problem-solving capabilities with an ability to identify operational issues and develop practical solutions.
- Excellent customer-facing written and verbal communication skills.
- Ability to collaborate effectively with Sales, Product, Engineering, and executive stakeholders.
- Comfortable operating without established processes and creating structure in an early-stage environment.
- Ability to work in a hybrid environment in New York City.
- Authorized to work in the United States without current or future employment sponsorship.
Preferred Qualifications
- Experience implementing AI, voice AI, SaaS, healthcare technology, or workflow automation products.
- Experience supporting healthcare organizations, medical practices, providers, or healthcare technology customers.
- Understanding of healthcare scheduling, inbound patient communications, patient engagement, or provider workflows.
- Previous experience working at a Series A or similarly early-stage technology company.
- Experience with AI integrations, APIs, workflow tools, or no-code configuration platforms.
- Demonstrated success improving customer retention or net revenue retention.
- Experience identifying and closing customer expansion, upsell, or cross-sell opportunities.
- Experience developing onboarding or implementation playbooks from the ground up.
- Previous experience hiring, mentoring, or leading customer operations professionals.
- Stable employment history demonstrating increasing ownership within implementation, deployment, or customer success.
HireNow Package
Compensation: $110,000–$180,000 annually
Employment Type: Full-Time | Direct Placement
Work Location: Hybrid – New York City, New York
Experience: 3–5 years of directly relevant experience.
Growth Opportunity: Opportunity to build the U.S. post-sale operations function and grow into leadership of an approximately three-person team as the customer base expands.
Work Authorization: Applicants must be authorized to work in the United States without current or future sponsorship.
Visa Sponsorship: None available.
HireNow Checklist
HireNow Staffing is recruiting a Healthcare AI Deployment & Customer Expansion Lead who:
- Brings 3–5 years of customer-facing implementation, deployment, customer success, or related post-sale experience.
- Can personally own the journey from signed customer through configuration, implementation, production launch, adoption, retention, and expansion.
- Has the technical aptitude to develop deep product knowledge and independently configure customer deployments.
- Understands that customer success includes commercial accountability for retention and expansion, not simply relationship management.
- Can build processes and operational structure where no established U.S. deployment playbook currently exists.
- Communicates confidently with customers while collaborating effectively with technical and commercial teams.
- Is comfortable operating with significant individual accountability in an early-stage environment.
- Can work hybrid in New York City without requiring employment sponsorship.
HireNow Standout Candidates
Candidates will receive the strongest consideration if they demonstrate:
- Direct implementation or deployment experience with AI, voice AI, healthcare SaaS, or technically complex software products.
- Proven ownership of customer deployments from contract handoff through production go-live.
- Measurable success improving net revenue retention, renewals, expansion revenue, or customer adoption.
- Experience personally identifying and closing upsell or cross-sell opportunities.
- Strong knowledge of healthcare operational or patient-communication workflows.
- Experience creating implementation and onboarding processes from a blank slate.
- Ability to operate comfortably across technical configuration, customer relationships, commercial expansion, and operational strategy.
- Experience helping build an early-stage customer operations organization and eventually developing a team.
HireNow Disqualifiers
The following will prevent candidates from moving forward:
- Jumpy resumes will not be accepted or interviewed.
- Less than three years of relevant customer-facing implementation, deployment, or customer success experience.
- Experience limited to customer support without meaningful implementation, deployment, or customer ownership.
- No demonstrated experience managing customers through post-sale implementation or production launch.
- Limited comfort working with technical products, configurations, or implementation workflows.
- No willingness to own retention and customer expansion responsibilities.
- Candidates seeking a highly structured environment with established processes rather than a greenfield operational build.
- Candidates unable to meet the New York City hybrid work requirement.
- Applicants requiring current or future visa sponsorship.
- Candidates who do not meet the core qualifications.
