- Location
- Davao City-Finance Center, Philippines
- Workplace
- Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Role and Responsibilities
Drive for Results
· Monitor and evaluate customer interactions (calls, chats, emails) and/or back-office transactions against client-specific healthcare scorecards and compliance standards.
· Ensure achievement of quality KPIs (e.g., QA scores, compliance rate, accuracy, CSAT impact) aligned with US Healthcare clients.
· Meet required evaluation volume and turnaround time per program.
· Analyze quality data, trends, and error patterns (e.g., eligibility errors, claims handling issues, HIPAA breaches).
· Develop and recommend corrective action plans to improve agent and process performance.
· Maintain scoring accuracy through regular calibrations with internal stakeholders and US clients.
Role and Responsibilities
Drive for Results
· Monitor and evaluate customer interactions (calls, chats, emails) and/or back-office transactions against client-specific healthcare scorecards and compliance standards.
· Ensure achievement of quality KPIs (e.g., QA scores, compliance rate, accuracy, CSAT impact) aligned with US Healthcare clients.
· Meet required evaluation volume and turnaround time per program.
· Analyze quality data, trends, and error patterns (e.g., eligibility errors, claims handling issues, HIPAA breaches).
· Develop and recommend corrective action plans to improve agent and process performance.
· Maintain scoring accuracy through regular calibrations with internal stakeholders and US clients.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
