SSVF RRH Case Manager - Virginia

Description

Position Title: Case Manager Program/Department: Veterans Services Division

Reports to: Project Coordinator- Virginia 

Location: Alexandria, VA      Work Arrangement: *Hybrid 

Hours: Monday-Friday (9 am-5 pm); Some evenings, holidays, and weekends may be required to support operations and respond to emergencies (days and times are subject to change based on operational needs). 

Status: 1.0 FTE,  Non-Exempt (Hourly)  

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary: This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always use best practices and a participant-centered approach. The Case Manager will help Veteran Families quickly maintain or obtain permanent housing, with the goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, Prince George's, Allegany, Anne Arundel, Howard, Carroll, Garrett, and Washington counties to become stably housed.

This role requires a high degree of professionalism, communication, accountability, and mutual respect. 

This position requires the ability to independently and consistently travel to participant homes, community locations, and program sites multiple times per day, often on short notice, as an essential function of the job (up to 90% time in the field). Timely in-person response and field-based service delivery are fundamental to this role and cannot be modified without impacting operational needs and participant services.

*This position is a hybrid or remote role. Remote work may be approved based on job duties and organizational needs, but is not guaranteed and may be adjusted or discontinued at any time based on performance, service delivery requirements, or operational considerations.

Essential Functions of Successful Job Performance

• Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
• Maintain services to a caseload of a minimum of 15 Veteran families at any time
• Develop, implement, and revise a 90-day housing stability plan with Veteran Families
• Case Management as it pertains to housing stability plan
• Deliver face-to-face contacts to participants, when safe and appropriate
• Foster wellness and independence
• Engage participants and assess individual needs, preferences, and strengths
• Assist participants in locating and maintaining permanent housing
• Make appropriate referrals to identified needed services
• Act as a liaison with landlords and other community stakeholders
• Collaborate with agencies providing services to participants, including community, government, and VA
• Maintain paper and electronic files
• Maintain participants’ electronic records in the Homeless Management Information System
• Demonstrate empathy and flexibility in responding to participants' needs and requests
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
• Maintain compliance with all assigned mandatory training and background clearances
• Consistently perform job duties in accordance with contractual obligations, funding source requirements, and program standards. Employee must maintain ongoing compliance with all applicable background requirements, policies, procedures, documentation, and service delivery expectations.
• Must be able to effectively exchange information, comprehend client needs, and participate in critical conversations with participants, families, and team members, and remain responsive to adjust work activities in response to changing, urgent, or unplanned operational needs 
• Must demonstrate integrity, accountability, and professionalism in remote work by accurately documenting time worked, maintaining productivity during scheduled hours, remaining responsive and available by email, phone, and Teams, and ensuring honest reporting of work activities and job performance
• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others respectfully and in a trauma-informed way, and utilizing supervision and organizational supports as appropriate
• Attend and actively participate in all supervision meetings, staff meetings, agency training, professional training, and conferences as required. 
• Perform all other duties as assigned

Essential Competencies and Work Expectations for All Staff

Communication: Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes communicating clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability: Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions. 
• Work successfully in a team environment as well as independently.

Respectful Workplace: Employee must:

• Treat all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrate emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contribute to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interactions

Requirements

Qualifications - Education & Experience

• High School Diploma/GED Required
• Bachelor’s Degree Preferred
• At least 1 year of experience in case management, customer service, community resources provider, or similar setting preferred
• Valid driver's license, ability to operate a motor vehicle, and current auto insurance
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision
• Understanding and/or experience working with Veterans
• Experience with HMIS data entry preferred
• Experience providing services to families preferred
• Strong written and verbal skills
• Demonstrates professionalism across all levels of the organization
• Strong commitment to the organization’s mission, vision, and values
• Proficiency in Office 365 system, specifically Word and Excel

Physical & Environmental Requirements: The role requires a balance of office-based tasks and fieldwork, including travel throughout the service area to meet with households, as well as participating in meetings and engagements with key stakeholders.

Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.) Other time will be spent in the office completing administrative paperwork and meeting with the supervisor

Background Checks: This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances. Continued employment is contingent upon maintaining required clearances throughout employment. 

Direct Reports: None Indirect Reports: None

Specific Requirements: This position requires frequent travel throughout the service area, including same-day and scheduled client visits in community-based settings. Due to the nature and geographic scope of the role, employees must maintain access to a reliable personal vehicle at all times during employment to ensure timely response to client needs, consistent service delivery, and same-day, time-sensitive travel across multiple locations

A valid driver’s license, current automobile insurance, and an acceptable Motor Vehicle Record (MVR) must be on file as a condition of employment. Mileage incurred while using a personal vehicle for approved work-related travel will be reimbursed at the applicable GSA rate. Public transportation, rideshare services, and other non-mileage transportation methods are not reimbursable unless specifically pre-approved

Additionally, employees must notify the employer and provide updated documentation within a legally appropriate timeframe if their driver’s license status or insurance coverage changes. 

Other Requirements

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $58,117 - $63,506. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements and current completed education, credentials, and work experience. Please note: The step system is set and not open to pay negotiation. 

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short- and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, paid holidays, vacation and sick leave accrual, and much more! 

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. 

Reasonable Accommodation Statement: Friendship Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at [email protected]