Clinic Operations Officer

Health is all about people – where they live, learn, work and play. 

The mission of Family Health Services (FHS) is to provide superior, comprehensive, primary medical and dental care in order to improve the health and quality of life of Solano County residents. We have a special commitment to the uninsured, low-income, and medically underserved. As a Federally Qualified Health Center (FQHC), we are a safety net provider. To support our mission, FHS offers four conveniently located clinics in Fairfield, Vacaville, and Vallejo and mobile medical and dental vans in which we provide primary care and dental services. The outpatient primary care clinics see patients five days a week, with some weekend and evening hours offered.

Our Services: We understand that our services need to be as diverse as the population that we serve. To accommodate this diversity, we provide services including:

• Full family-centered medical care
• Well child visits & immunizations
• STD/HIV testing & treatment
• Work/School/Sports physicals
• Women’s health services
• Behavioral health care
• Diabetic screening & treatment
• Family centered dental care

Click here to learn more about Family Health Services

THE POSITION

The Clinical Operations Officer provides executive leadership for Solano County’s Federally Qualified Health Center (FQHC) system within the Health and Social Services Department, with responsibility for health center operations and performance, strategic planning, patient access and service delivery, financial stewardship, regulatory compliance, quality improvement, workforce leadership, and organizational effectiveness. The successful candidate will be a visible, collaborative, and accountable leader who sets clear expectations, builds trust and engagement, develops managers and staff, strengthens provider and workforce accountability, and leads operational change with strong follow-through and a focus on measurable results.

This position requires the ability to balance service quality, patient access, workforce capacity, fiscal responsibility, and regulatory requirements while building productive partnerships with providers, staff, County leadership, and community stakeholders. As the designated Health Resources and Services Administration (HRSA) Project Director/CEO, the incumbent works with the Community Health Board on Health Center Program governance matters while remaining a Solano County employee operating within the County’s administrative and personnel structure. As a public agency health center operating under a co-applicant governance structure, Solano County and the Community Health Board carry out their respective Health Center Program responsibilities, with the Board exercising the governance authorities required by HRSA, including oversight of the Project Director/CEO, budget and applications, services and hours of operation, strategic planning, financial and quality performance, and achievement of Health Center Program objectives.

IDEAL CANDIDATE

The ideal candidate is an experienced healthcare executive who can provide strong operational leadership while improving the overall performance of the County’s Federally Qualified Health Center.

Key attributes include:

• Financial sustainability: Demonstrated ability to improve encounter volume, revenue, billing, coding, collections, cost control, and overall clinic financial performance. 
• Scheduling and access: Experience optimizing provider schedules, reducing unused appointment capacity, addressing coverage gaps, improving no-show performance, and aligning staffing with patient demand. 
• Quality improvement: Strong background in quality metrics, corrective action plans, performance monitoring, patient grievances, and continuous improvement. 
• Regulatory compliance: Experience with Health Resources and Services Administration audit requirements, licensing, credentialing, and other federal, state, and local healthcare requirements. 
• Public-sector leadership: Ability to navigate County processes involving Human Resources, Labor Relations, Fiscal, County Counsel, contracting, and executive approvals. 
• Management accountability: Willingness to set clear expectations, monitor results, follow up on commitments, and take corrective action when performance is off track. 
• Staff morale and culture: A respectful, visible leader who builds trust, supports managers, addresses conflict constructively, and creates an environment where staff can raise concerns safely. 
• Executive communication: Proactively communicates significant fiscal, operational, personnel, quality, and compliance risks to County leadership and the Community Health Board. 
• Strategic leadership: Able to balance patient access, quality, workforce needs, regulatory obligations, and financial viability while keeping the organization focused on measurable results. 

The strongest candidate will bring both operational discipline and executive judgment, with a track record of turning underperforming clinic systems into stable, accountable, and financially sustainable operations.

Education: Bachelor’s degree in Healthcare Administration, Public Administration, Business Administration or equivalent field from an accredited college or university. 

Master's Degree in Healthcare Administration, Public Administration, Business Administration or equivalent field from an accredited college or university preferred.

AND

Experience: Five years of progressively responsible professional administrative, management and supervisory experience in a healthcare organization or healthcare services agency.

LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS:

Applicants are required to possess a valid California Driver’s License, Class C. 

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

Applications must be submitted through the NeoGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts, certificates, licenses, DD-214, ADA Accommodation Request, etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your application’s employment history. When completing employment details and/or responding to supplemental questions, do not write “see resume,” as resumes will not be reviewed and this will be considered an incomplete application.

Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-1113, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA

Please note that all dates/times listed in the job announcement are Pacific Time.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.