Vice President, Account Onboarding & Transitions

Our Company

As a part of Brookfield’s $416B credit platform, Oaktree is a premier credit manager emphasizing an opportunistic, value-oriented, and risk-controlled approach to investing across credit, equity, and real estate. 

Oaktree is committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

Oaktree is wholly owned by Brookfield, a leading global investment firm with more than $1 trillion in assets under management. Brookfield owns and operates high-quality businesses and real assets that provide essential services and form the backbone of the global economy. It invests on behalf of institutions and individuals around the world across infrastructure, renewable power and transition, private equity, real estate, and credit. 

For additional information, please visit Oaktree’s website at http://www.oaktreecapital.com/

Overview:

The Vice President, Account Onboarding/Transitions will serve as Oaktree’s Account Transitions Lead, accountable for the firm’s Transitions Hub within Investment Operations. Transitions are defined as any account onboarding, offboarding (e.g., termination), and operational lifecycle event, including in-kind transfers and custodian account changes. Operating a hub-and-spoke model, this role centralizes coordination, streamlines execution, and formalizes operational controls across account transitions, beginning with a separately managed account (SMA) pilot followed by a phased rollout to additional product types. The role owns pipeline tracking and end-to-end project management, and will “lift and shift” specified operational readiness activities — including back-end system and third-party set-ups — into the Hub to build dedicated expertise and create capacity for functional teams to focus on business-as-usual activities.

Responsibilities include:

•    Own the account transitions pipeline end to end — intake, tracking, and proactive distribution of pipeline status to internal stakeholders and operational leadership on a routine basis
•    Partner closely with Client Relationship Managers on client touchpoints related to transitions
•    Lead end-to-end internal communications and project management across Legal, Compliance, Fund Finance, Investment Operations, Data Management, Global Treasury, Tax, and Risk & Reporting
•    Own final operational readiness validation and sign-off, serving as the control point that confirms all functional owner sign-offs are complete before the account is cleared to trade
•    Perform select internal system and third-party set-ups including, Semarchy, Everest enrichment, FX Central, Bank Debt service providers, derivatives, and regulatory reporting configuration
•    Coordinate custodian and ISDA onboarding packages with Global Treasury, and act as liaison among internal functional teams, the client, and custodians to collect the information requisite to onboard the account
•    Coordinate and facilitate KYC/AML and legal documentation workflows with Legal and Compliance, from pre-IMA negotiations through signed and executed documents and investment guideline coding
•    Set data standards for transitions processes and own ongoing reconciliation and validation of data inputs, establishing a governed source of truth for critical client, account, and regulatory attributes (e.g., ERISA, QIB, 40 Act status)
•    Define the authoritative storage location and storage owner for each client data element collected during onboarding, and maintain key client data points for the duration of the account lifecycle
•    Own tooling and workflow design supporting execution, tracking, and measurement of account transitions, including the interim Monday.com build and its integration into the final target-state platform
•    Build and maintain a repository of playbook-specific checklists, client intake forms, RACI documentation, and related templates that replace email and spreadsheet-based coordination
•    Establish standardized milestones, SLAs, and Key Performance Indicators for account transitions; capture volume and cycle-time data to inform go-forward resource planning
•    Reduce operational risk and “key person” dependency by formalizing documented process and task-level ownership, with the goal of fewer internal audit and ORM findings and no revenue loss from transition process failures
•    Represent the Transitions Hub in recurring internal forums, including pipeline governance meetings and recurring calls with Client Services leads, and support the phased rollout of the model beyond the SMA pilot

Qualifications

•    Ideal candidate has a bachelor’s degree plus 7+ years in investment operations, client onboarding, or transition management at an asset manager, custodian, or fund administrator
•    Demonstrated project management experience leading complex, cross-functional operational workstreams to defined deadlines and control points
•    Working knowledge of the SMA onboarding lifecycle, including IMA and investment guideline implementation, custodian and ISDA onboarding, KYC/AML, and portfolio set-up across IBOR and ABOR platforms
•    Track record of building operating models, RACI documentation, checklists, and control frameworks where none previously existed
•    Experience with workflow and data platforms such as Monday.com, Semarchy, Geneva, and AllVue Everest a plus
•    Familiarity with client and regulatory attribute requirements (ERISA, QIB, ’40 Act) and related reporting obligations a plus

Personal Attributes

•    Must have outstanding initiative and be a self-starter comfortable standing up a new function
•    Demonstrate non-linear thinking and have excellent written, verbal and interpersonal communication skills
•    Ability to prioritize and manage multiple competing tasks across concurrent account transitions
•    Collaborative, team-oriented individual with strong sense of integrity and professionalism

Education

Bachelor’s degree required.
 

Equal Opportunity Employment Policy

Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.

For positions based in Los Angeles

For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.