Senior Mortgage Loan Servicer

Description

Senior Mortgage Loan Servicer

Carmel, IN

$55,000-$60,000year - compensation may be adjusted based on the skills, experience, and expertise of the chosen candidate

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:

Serve as the lead mortgage loan servicing subject matter expert and a key operational leader within the Loan Servicing Department. Provide day-to-day guidance, training, workflow coordination, and technical support to commercial and agricultural servicing staff while performing advanced servicing functions. Act as the primary resource for complex servicing matters, assist with quality control activities, and serve as a backup to the Loan Servicing Manager. While employees continue to report directly to the Loan Servicing Manager, the Senior Mortgage Loan Servicer provides operational leadership and helps ensure departmental goals are achieved.

Key Responsibilities

Mortgage Servicing Leadership

• Serve as the department’s primary mortgage servicing subject matter expert
• Assist with workflow management and prioritization of staff
• Coordinate team coverage during employee absences
• Assis with onboarding and cross-training efforts
• Help maintain departmental procedures and job aids
• Act as the backup to the Loan Servicing Manager
• Ensure critical month-end and investor deadlines are completed
• Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate
• Identify areas for process improvement

Mortgage Servicing

• Administer complex mortgage servicing transactions
• Oversee escrow administration and escrow analysis actives
• Review mortgage modifications
• Support delinquency and loss mitigation servicing activities
• Manage complex investor servicing requirements
• Resolve escalated customer servicing issues
• Ensure compliance with investor and regulatory requirements
• Assist with Freddie Mac servicing requirements
• Assist with FHLB participation servicing requirements
• Support investor reporting and reconciliation processes
• Review investor exception items and servicing corrections
• Assist with audit and examination requests
• All other job duties as assigned

* The company reserves the right to modify duties and responsibilities over time as needed.

Requirements

Minimum Qualifications

• High school diploma or equivalent
• Experience working with loans, lending, and/or loan servicing
• Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing
• Demonstrated leadership, mentoring, and communication skills
• Ability to assist in training, coaching, and developing staff

Preferred Qualifications

• Associates or Bachelor’s degree in business, finance, accounting, or a related field
• Two or more years of experience working with loans, lending, and/or loan servicing

Skills

• Strong Microsoft Office Suite experience
• Strong analytical, organizational, and problem-solving skills
• Proven ability to independently resolve complex servicing issues and support departmental objectives

Work Environment

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to lift up to 25 pounds as needed

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy