Customer Service Representative - Full Time

The City of Robbinsdale is seeking a full-time Customer Service Representative to work in our vibrant License Center.  Come join our dedicated team in serving Robbinsdale and the surrounding communities by connecting residents with the essential services and licenses they need to go about their daily lives.  This position is expected to be scheduled Monday- Friday, 40 hours per week, from 7:50 am-4:20 pm.

Position Objective:
The Customer Service Representative provides customer service to residents by assisting with vehicle titling, replacement driver's licenses, DNR licensing, and passport applications.Professional/Technical Duties and Responsibilities:

• Provide in-person customer service by assisting customers with motor vehicle transactions such as vehicle title and registrations 
• Assist customers with passport applications or driver's license transactions 
• Assist customers with DNR licensing and registration transactions 
• Handle cash transactions with a high degree of accuracy and accountability
• Address complex questions requiring extensive knowledge of state law and policy 
• Perform other job-related duties as assigned

Knowledge, Skills, and Abilities:

• Proficiency in customer service and communication
• Ability to handle complex questions and provide clear, accurate information
• Strong organizational skills and attention to detail
• Basic computer skills and proficiency in relevant software applications
• Ability to obtain certification in Passport Acceptance or Driver License Issuance (within 6 months of hire)

Minimum Qualifications:

• High School Diploma or GED
• Some experience providing in-person customer service. 
• 18+ years of age
• Per federal regulations (22 CFR § 51.22), candidates must be a U.S. citizen or U.S. non-citizen national to fulfill the required Passport Acceptance Agent duties of this position.

Preferred Qualifications:

• Knowledge of motor vehicle registration and title transfer processes
• Familiarity with passport application procedures
• Understanding of DNR transaction requirements
• Previous experience working in a Deputy Registrar office
• Previous experience as a Passport Acceptance Agent
• Fluency in a language (other than English) that is spoken in Robbinsdale.

Physical Requirements:
While performing duties of this job, the employee is required to stand or sit; walk; use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms.  Hand-eye coordination is necessary to operate various pieces of office equipment.  Perform repetitive movements with hands and wrists on a keyboard, and manages documents stored in standard file cabinet.  Must be able to speak and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. May include some light lifting (10-20 pounds).
 
Working Conditions:
The CSR typically works in an office environment with standard working hours. The role requires adherence to privacy and confidentiality standards, as well as compliance with relevant laws and regulations. The office environment is generally climate-controlled and equipped with standard office furnishings and technology.  This position is public facing and has constant interaction with customers.