Key Account Specialist

Description

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. Under minimal guidance from the direct supervisor, the Key Account Specialist is responsible for working with specified accounts doing cradle to grave transportation work including shipment scheduling, dispatching, planning, tracking, and communication. 

Essential Duties and Responsibilities

Sales & Client Support

• Work on inventory-related projects from initiation through implementation and post-implementation review 
•  Manage customer onboarding activities and inventory transitions into company warehouse management systems 
• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Responding to or delegating non-sales client inquiries (outside of general tracking, quotes). 
• Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts) 
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Working across departments to generate metrics and reports for key accounts as needed
• Provide support to sales team as needed
• During order input, gather all relevant information
• Effectively route packages based on customer specifications 
• Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc.
• Notify responsible parties of special services requests
• Identifying opportunities for process improvements to augment the level of quality of service
• Work with external and internal clients to arrange, transport, and deliver their consignments
• Utilize our vendors and partners to provide timely, professional, and cost-effective solutions
• Utilize our TMS and/or WMS effectively and diligently
• Perform other duties as needed

Requirements

Qualifications & Skill Requirements

• High school diploma or equivalent required
• 2+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience
• Have a familiarity with governmental compliance agencies such as the TSA and DOT.
• Customer service experience
• Intermediate skills with Microsoft Office products (excel, word, outlook, ppt)

Key Competencies

• Problem-solving solutions
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Highly motivated team player with an outgoing and positive work attitude
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift 
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values 

Supervisory Responsibilities: No 

Travel Requirement: no