Job Description

Purpose of the role

To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. 

Accountabilities

• Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
• Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
• Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
• Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
• Comply with all regulatory requirements and internal policies related to change management.
• Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into a role of AVP Change & Transformation, where you will take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.

You may be assessed on key critical skills relevant for success in role such as:

• Ensure Product Alignment with Business Goals: Ensure that the product and its features are aligned with broader objectives, driving value and contributing to the organisation's overall strategy. Utilise market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements. Ensure product outcomes contribute to strategic objectives including customer experience improvement, operational efficiency, risk reduction, capacity creation and business growth.

• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.

• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully.

• Agile Events: Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews and retrospectives to keep the team aligned and focused on delivering the product backlog.

• Managing the Product Backlog: Responsible for creating, maintaining and prioritising the product backlog, ensuring the highest value features are delivered first based on business needs, customer requirements and organisational impacts, balancing risk mitigation and future-proofing against the product strategy. Prioritise opportunities that drive simplification, elimination of non-value-added activity, automation and scalable operational improvements.

• Act as the Voice of the Customer & Voice of the Colleague: Continuously gather feedback from customers, colleagues and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience.

• Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed acceptance criteria and deliver business value.

• Collaborate with Stakeholders: Work closely with stakeholders (e.g., customers, business leaders, operations, technology, control functions and transformation teams) to gather requirements, define product goals and ensure that the product vision aligns with business objectives.

• Drive Transformation Outcomes: Lead cross-functional initiatives across Operations, Product and Technology to identify, prioritise and deliver opportunities for simplification, automation, AI-enabled change and end-to-end journey transformation, ensuring measurable business outcomes are achieved.

• Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs. Manage ongoing readiness and run activities of live products, including monitoring, governance and approvals. Track and report realised benefits against agreed success measures, including customer outcomes, operational efficiency, capacity creation, control effectiveness and adoption metrics.

• Risk and Control: Managing risk, including identification of potential risks, development of strategies to resolve or mitigate, and escalation as necessary, ensuring alignment between product management and control functions. Ensure product solutions meet Barclays risk, control, governance and regulatory expectations while balancing customer, colleague and business outcomes.

Desirable skills sets:

• Considerable business & technical acumen with hands-on experience partnering with product, operations, controls, engineering and design, including APIs, data models and solution architecture.

• Proactive and ambitious product leader who thrives in ambiguity and is motivated by building scalable, foundational and transformation capabilities.

• Ability to define and deliver a clear product roadmap whilst navigating complex regulatory and compliance environments, translating business strategy into measurable customer, colleague, risk and efficiency outcomes.

• Experience in financial services, ideally within Retail Banking.

• Experience establishing and championing product and engineering conventions to drive alignment and collaboration.

• Experience leading process simplification, operating model transformation, automation and/or AI-enabled change initiatives within a complex organisation.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This position is based out of Noida.