Field Service Technical Specialist

Geotab

Today

Location: Aachen, Germany - Germany · Aachen · High Wycombe · Madrid · Rome
Type: Full-time
Department: Field Service Support
Source: Greenhouse

Description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Service Technical Specialist who will support customers, installers, product teams, and field service initiatives through technical expertise, installation quality, and innovative solutions. If you love automotive technology, customer collaboration, and solving complex technical challenges, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Field Service Technical Specialist, your key area of responsibility will be supporting product development, customer implementations, installation partners, pilot programs, and field service quality. You will provide technical support for product design, installations, testing, troubleshooting, installer certification, audits, documentation, and strategic initiatives. You will work closely with Product, R&D, Sales, Field Services, Learning and Development, customers, resellers, and installation partners to ensure Geotab solutions are designed, installed, and supported effectively.
To be successful in this role, you will be organized, adaptable, detail-oriented, entrepreneurial, and comfortable managing multiple projects in a fast-paced environment. You will bring strong communication, analytical, problem-solving, relationship-building, and customer service skills, along with the ability to learn new technical information and share it effectively with others.

How you'll make an impact:

Provide design support for the New Product team, analyzing user’s requirements, defining product specifications, field and simulation testing.
Support customers with technical details, technical specifications and data requirements based on Geotab product offerings.
Support sales with technical applications based on requirements from Resellers / Customers.
Support Installation partners and their installers real time when necessary.
Provide specific technical installation requirements and wiring schematics
Stay relevant to new advances in technology and be flexible to adapt to the growing market demands.
Be innovative through researching and presenting new ideas.
Create and Implement Installer Certification Tests
Update modules with latest Geotab Product information
Participate in installer performance evaluation and audits.
Ensure company installation quality standards are communicated and adhered to in the field.
Update all installation documents and product guides with latest information.
Work with installers to ensure they understand and use the Field Services department price list for installation services.
When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects.
Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams.
Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
Source and qualify new installation partners.
Resolve installer issues and concerns.
Support Geotab global strategic initiatives.

What you'll bring to this role:

Post-Secondary Diploma/Degree or equivalent experience required.
Experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
Experience with both hardware and software integration required.
In-depth knowledge of automotive electronic components.
Experience managing third-party contractor relationships.
Proficiency with automotive/electronics test equipment and hand tools.
Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
Strong interpersonal relationship-building, analytical, and problem-solving skills.
Ability to manage multiple tasks and projects simultaneously.
Ability to travel internationally up to 40% of the time.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.

Skills

Machine LearningComplianceCustomer Service