Clinical Scheduler

Clinical Scheduler

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Contributes to the hospital delivery of optimum care by responsibly scheduling established patient care appointments. Performs telephone interactions and electronic functions to coordinate scheduling of patient care. Works in partnership with patients, caregivers, care teams, and providers to maintain accurate schedule/visit information, accurate billing and tracking functions, and support patient satisfaction and preferences.

Education/Experience Level

• ​​High School diploma or equivalent required

• Bachelor’s degree desirable

• 2-3 years of Medical Scheduling experience preferred

• MA/CNA work experience preferred

Knowledge and Skills

• Excellent customer service, time management, communication skills.

• Energetic approach, strong follow-up attitude, creative, & team player attitude.

• Knowledge of patient care charts and patient histories.

• Knowledge of medical terminology preferred.

• Ability to maintain calendars and schedule appointments.

• Ability to handle multiple priorities with attention to detail.

• Working knowledge of electronic medical record, medical scheduling and record keeping software.

• Knowledge of computer and Microsoft office programs.

• Enters and retrieves data from given sources on a personal computer

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to [email protected].