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Exemption Status:

Non-Exempt

Hiring Range:

$22.29 - $32.04

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30-5:00 subject to change due to clinic hours

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1949 Outpatient Two H

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Coordinator, Ambulatory Care (CAC) position assists the patients in navigating the mental health care and social systems, working to remove barriers to patients receiving needed supports and services. The CAC is responsible for updating care plans, monitoring the status of recommended mental health services, facilitating referrals and appointments and making connections for patients to community agencies and support services. The CAC helps the providers, nurses and other members of the psychiatry team to know what is occurring on a timely basis with the patient and their status, with a particular focus on patients with multiple social and mental health needs.

I. Major Responsibilities: 

1. Functions as an integrated member of the psychiatry consultation team to facilitate coordination and follow-up of recommended mental health and social services.
2. Advocates for patients and families as they negotiate the mental health care system so that effective care, treatment and planning may occur.
3. Coordinates, facilitates and monitors referrals to service providers, including behavioral health, health education, social support and community agencies. 
4. Extracts information from the medical record in order to facilitate appropriate referrals and other interventions.   
5. Documents interventions and other information in the patient’s care plan and medical record to ensure that all members of the care team understand the patient’s medical and social status. 
6. Connects patients and their families to resources to overcome barriers and social problems which may impact their ability to engage in and improve their health.
7. Follows up with patients to ensure that services are arranged and delivered; responds to questions from patients about available resources in the psychiatry practice or in the community.
8. Works closely with clinical care managers, nursing staff and others to engage the patient in their own health care.
9. Meets regularly with the psychiatry consult and outpatient psychiatry leadership teams to review cases, identify next steps, set priorities and plan feedback.  Identifies and recommends solutions regarding care processes.  
10. Assists with the development and updating of community resource lists and patient education materials as required.
11. Establishes and maintains effective working relationships with community resources and agencies through telephone, electronic and/or direct contact.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school education or equivalent

Preferred:
1. Bachelor’s degree in social services or health related field

Experience/Skills:
Required:
1. Knowledge of medical terminology.
2. Use of personal computer, electronic medical record and variety of computer based software programs such as Excel, Word, etc.
3. Excellent organizational and collaboration skills.
4. Ability to work effectively within a team as well as independently.
5. Ability to interact and communicate with a diverse population.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

This is a full in person position, not remote

hours 8:30-5 however hours are subject to change upon the Clinical needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.