Bellman- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

The dynamic Bellman will be responsible for delivering warm, professional, and personalized service at the main entrance of our luxury Resort. This guest-facing role serves as the first and last impression for arriving and departing guests, assisting with luggage, providing knowledgeable information about the property and island, actively upselling hotel services, and maintaining a polished, welcoming environment in line with Westin brand standards.

Essential Duties and Responsibilities
•    Open vehicle doors courteously and professionally at the main entrance; assist guests with unloading luggage, packages, and personal items in a safe and efficient manner.
•    Extend a warm, sincere welcome and genuine appreciation to every guest, patron, and visitor with a friendly greeting, eye contact, and positive demeanor.
•    Maintain in-depth knowledge of the hotel’s facilities, room types, amenities, dining options, events, promotions, and local Grand Cayman attractions; actively upsell appropriate services, upgrades, packages, and experiences to maximize revenue during every guest interaction.
•    Ensure the bell desk, entrance area, porte-cochère, and surrounding public spaces remain spotless, organized, and presentable at all times through regular cleaning, tidying, and removal of debris.
•    Distribute newspapers, welcome amenities, or informational materials to long-stay guests and relevant departments as directed. 
•    Present a polished, professional image always through excellent personal grooming, hygiene, and strict adherence to the prescribed uniform and appearance standards.
•    Escort guests to the front desk, elevators, or their rooms when appropriate; provide orientation to hotel facilities and answer basic questions. 
•    Store and retrieve guest luggage securely in the designated bell storage area; tag and track items accurately. Assist with valet coordination, taxi requests, transportation arrangements, and other guest mobility needs. Respond promptly and courteously to guest requests, inquiries, or special needs encountered at the entrance. Collaborate with Front Office, Concierge, Valet, and other departments to ensure seamless arrivals, departures, and guest satisfaction. 
•    Other duties and responsibilities may be assigned as business demands require. The employee is expected to work in other areas of the hotel when needed to assist operations and perform job duties not necessarily contained in this job description.
 

What are we looking for?

• Minimum of 1–2 years of experience in a similar bellman, door attendant, concierge, or guest services role in a hotel, resort, or high-end hospitality environment.
• Excellent verbal communication skills in English (speaking, reading, writing, and comprehension) – fluency is mandatory as the primary workplace language.
• Outgoing, friendly, and engaging personality with a genuine passion for delivering exceptional guest service. Strong knowledge of Grand Cayman, including key attractions, beaches, restaurants, activities, transportation options, and local culture.
• Proven physical ability to lift, carry, push, and pull heavy objects (luggage, golf bags, etc.) weighing up to 50 lbs repeatedly throughout shifts.
• Demonstrated aptitude for learning hotel products, services, and upselling techniques to enhance guest experience and revenue opportunities.
• Professional demeanor, positive attitude, and ability to remain composed under pressure or during busy periods.

Compensation:

CI$6.56

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CI$6.56

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.