Maintenance Dispatcher / Tenant Coordinator

Position Title: Maintenance Dispatcher / Tenant Coordinator

Work Set Up: Work From Home

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We're looking for a highly organized and customer-focused Maintenance Dispatcher / Tenant Coordinator to serve as the primary point of contact for tenant maintenance requests. In this role, you'll coordinate service calls, schedule technicians efficiently, and ensure maintenance issues are resolved promptly while providing excellent customer service to tenants.

What You'll Do:

• Receive and respond to tenant maintenance requests via phone, email, or other communication channels.
• Assess maintenance issues and determine the appropriate course of action.
• Schedule and dispatch maintenance technicians to the appropriate properties based on priority, availability, and location.
• Coordinate technician schedules to maximize efficiency and minimize response times.
• Maintain accurate records of maintenance requests, work orders, and job status updates.
• Communicate with tenants regarding appointment schedules, delays, and resolution of maintenance issues.

• Monitor open work orders and follow up to ensure timely completion.

• Collaborate with property management and maintenance teams to resolve tenant concerns effectively.

• Escalate urgent or complex maintenance issues when necessary.

• Provide exceptional customer service while maintaining professionalism in all interactions.

What We're Looking For:

• 1–2 years of experience in an administrative, customer service, dispatch, or office support role.
• Experience handling a high volume of inbound and outbound phone calls in a fast-paced environment.
• Strong scheduling, coordination, and organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and adjust quickly to changing priorities.

• Excellent verbal and written communication skills.

• Customer-focused with strong problem-solving and conflict-resolution abilities.
• Comfortable learning and using scheduling, dispatch, and property management software.
• Tech-savvy with proficiency in Microsoft Office and other business applications.
• Self-motivated, dependable, and able to work independently while collaborating with a team.

• High level of professionalism, integrity, and accountability

• Experience in property management, maintenance coordination, HVAC, plumbing, electrical, or construction dispatching.

• Experience with the software Rent Management.

• Familiarity with work order or property management systems.

• Experience coordinating field service technicians is a plus

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup --it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!