Director, Quality & Outcomes (USC Care & Ambulatory Services) - MSO Clinical Ops - Full Time 8 Hour Days (Exempt) (Non-Union)

The Director of Quality and Outcomes Management is responsible for supporting the design and implementation of evidence based clinical processes with high reliability. The Director oversees the Department's use of clinical databases and healthcare analytics to provide data support for quality and performance improvement initiatives. The Director coordinates the Department's resources to ensure meaningful, reliable information is collected, analyzed and reported in a manner that provides transparency in key metric performance and clarity in identifying improvement opportunities. This position assumes operational management oversight for clinical quality improvement and can champion high reliability concepts to achieve strategic goals. The Director is responsible for leading continuous process improvement projects that will achieve better healthcare value and quality, and improve operational, financial and clinical efficiencies. The Director serves as an internal consultant to management, staff and physicians in the areas of process and outcome improvement, organizational development, change management, performance monitoring, statistical analyses and communication of process improvement. The Director provides expertise in successfully applying process improvement methodologies such as Lean management. He/she serves as a project designer, facilitator, and technical expert for teams working on major, complex performance improvement initiatives. The Director acts as a change agent to foster and support a process improvement culture throughout the organization.

Essential Duties

• Utilizes effective critical thinking skills, organization, prioritization, planning, personnel management, operational

• efficiency, decision-making, and teaching.

• Oversight for case reviews of staff both concurrently and retrospectively to briefly and effectively summarizes all of the

• important information. Quality controls data to ensure accuracy and reliability.

• Works closely with the Medical Staff coordinating the accuracy and timely abstraction, data entry, analysis and submission

• of data of staff—trained in data collection and abstraction of quality initiatives.

• Ensures reports utilizing internal or external benchmarks for data display are completed by staff.

• Helps facilitate team processes for hospital Quality Action teams as applicable.

• Utilizes statistical principles as needed to compose accurate meaningful reports and to support the validity of the data.

• Assists with audits, data retrieval and analyses for all applicable Medical Staff services.

• Promotes effective communication and working relationship inter and intra departmentally.

• Acts as a liaison and resource with hospital and Quality staff providing education on Quality Initiatives.

• Certification and continued education maintained in Quality and Performance Improvement.

• Performs other duties as assigned.

Required Qualifications:

• Req Master's degree Degree in a related field of the job preferably in a nursing or clinical field.

• OR equivalent experience in a related field (phys assistance, pre-med, etc.)

• Req 5 years Requires at least five years or more in a Supervisory position and acute care setting with progressively increasing responsibilities in an acute care setting.

• Req Requires critical thinking skills and organization in prioritizing a workload of multiple tasks.

• Req Requires knowledge of data entry, data analysis, and other performance improvement methodologies.

• Req Familiar with Microsoft Office products.

• Req Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).

• Req Strong verbal, written communication and presentation skills.

• Req Ability to review clinical cases for potential

• Req Demonstrated healthcare experience with extensive knowledge of quality/safety metrics, benchmarks and publicly reported data.

• Req Demonstrated experience and ability to build strong support and consensus, and foster collaboration to achieve results.

• Req Skills and ability to perform educational and developmental activities.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.

The annual base salary range for this position is $114,650.00 - $189,172.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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