Principal I, Network & Server Operations (T)

Summary of Position:

Principal I, Network & Server Operations is responsible for supporting, maintaining, and troubleshooting enterprise network and server environments, with a strong focus on Cisco and Juniper-based LAN infrastructure. This role requires hands-on expertise in CCNA-level networking, incident resolution, and operational support to ensure high availability and performance across the organization’s network systems.

Key Responsibilities:

• Network Operations & Support
• Monitor and maintain enterprise LAN/WAN environments, ensuring optimal network performance and uptime
• Perform Level 1/Level 2 troubleshooting of network issues, focusing on Cisco-based infrastructure
• Support configuration, maintenance, and troubleshooting of:
• Switches (Juniper, Catalyst series, Nexus preferred)
• Routers
• VLANs, trunking (802.1Q), and inter-VLAN routing
• Diagnose and resolve connectivity issues including:
• IP addressing and subnetting problems
• DNS, DHCP, and routing-related incidents
• Layer 2/Layer 3 connectivity issues
• LAN Troubleshooting & Incident Management
• Act as a primary responder for LAN-related incidents and service requests
• Utilize tools such as packet captures, logs, and monitoring dashboards to identify root causes
• Troubleshoot issues related to:
  • VLAN misconfigurations
  • Spanning Tree Protocol (STP)
  • Port security and access control
  • Network latency and packet loss
  • Cisco VoIP and other voice issues
• Escalate complex issues to senior engineers or vendors as needed
• Server & Infrastructure Support
• Support server connectivity within the network (physical and virtual environments)
• Coordinate with server, storage, and application teams to resolve cross-functional issues
• Assist in maintaining infrastructure documentation, asset inventories, and configurations
• Change & Configuration Management
• Execute standard network changes following change management processes
• Assist in configuration and deployment of network devices
• Maintain accurate documentation of network topology, configurations, and procedures

Monitoring & Continuous Improvement

• Monitor network health using enterprise tools (e.g., Logic Monitor, SolarWinds, PRTG, or similar)
• Identify recurring issues and recommend improvements
• Participate in root cause analysis and post-incident reviews

Key Requirements/Minimum Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Cisco Certified Network Associate (CCNA) certification (required or strongly preferred)
• 3+ years of relevant experience in network operations or NOC environments
• Strong knowledge of:
• TCP/IP, subnetting, and routing fundamentals
• Cisco IOS CLI, Juniper, MIST, L2 support.
• VLANs, STP, and basic routing protocols (OSPF, EIGRP)
• Proven experience in LAN troubleshooting in enterprise environments.

Preferred Qualifications:

• Experience with Cisco switching platforms (Catalyst, Nexus)
• Familiarity with network monitoring and ticketing tools (ServiceNow or similar)
• Basic understanding of firewalls and network security concepts
• Experience supporting virtualized or cloud-connected environments (AWS)
• ITIL knowledge or certification.

Key Skills & Competencies:

• Strong analytical and problem-solving skills
• Ability to troubleshoot under pressure in a fast-paced environment
• Excellent communication and collaboration skills
• Detail-oriented with a focus on documentation and process adherence
• Ability to prioritize and manage multiple tasks effectively.

Work hours: 1 PM to 10 PM IST

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