- Location
- Murfreesboro, Tennessee - United States of America
- Type
- Full-time
- Department
- Administration
- Education
- Bachelor
- Visa
- Not sponsored
- Source
- Workday
Description
Location: Murfreesboro, TN
Job Schedule: Full-time onsite
Education Requirement: Bachelor's degree in a related discipline preferred
Sponsorship: No
Strong Candidate(s) identified: Yes
Come Drive Innovation with Us.
We’re currently looking for a Warranty Administration Analyst to join our team in Franklin, TN.
Job functions include but are not limited to:
- Acts as a subject matter expert in Dealer labor rate increase requests.
- Tracks individual and departmental activities.
- Provides support concerning labor rate reimbursement, resolves issues and disputes, processes credit/debit and manual claims as necessary.
- Assists management regarding monthly reports, claims processing performance, routine warranty claims administration and application practices.
- Manual survey review of labor rate requests by analyzing a number of dealer’s retail repair orders, ensuring compliance with policy, procedure and applicable state statutes in determining appropriateness
- Record keeping of dealers' requests, verification of documents for accuracy and content, archives documents in the file and maintains department files.
- Tracks department key performance indicators and communicates trends, identifies methods for process improvements, determines root cause then propose solutions.
- Supports requests through investigations, research of records, databases, reports and spreadsheets
- As necessary, performs other related duties of which the above are representative.
Minimum Qualifications:
- Job Knowledge and Skill:
Solid interpersonal, conflict resolution, negotiation, and decision making skills. A full understanding of policies and procedures as they relate to both the corporate and dealership environment. The ability to train, lead and guide both in a team situation as well as individual situations.
- Experience:
Five or more years of related experience in the automotive industry, work experience at a professional level is highly desired. Previous automotive experience at either the manufacturer or dealer level is also desirable, especially in the parts and service area. Related experience considered. - Education: Bachelor's degree in a related discipline preferred. Consider equivalent related work experience, college or technical courses, seminars and in-house classroom training.
- Computer Skills:
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Include extensive knowledge of CPIA system, NMPS, VIN3, FAST, and Infiniti AS/400 dealer system.
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
Built for Your Best:
**Visa sponsorship for this position is not available at this time. **
Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to our employees and customers into the future.