Director of Operations- Hunger Prevention Programs at The Food Access Hub

Department: Social Responsibility

Employment Type: Full Time

Location: Association Office

Reporting To: April Strack

Compensation: $76,000 - $85,000 / year

Description

Key Responsibilities

• Provide strategic and operational leadership for Mobile Markets, grocery bag distribution programs, warehouse operations, and community food access initiatives. 
• Lead cross-functional collaboration across YMCA departments, Collaborative Food Access Hub partners, and community stakeholders to drive operational excellence, strengthen service delivery, and achieve hunger prevention objectives. 
• Oversee daily operations to ensure safe, efficient, equitable, and high-quality service delivery. 
• Coordinate Mobile Market schedules, routes, partner site calendars, and distribution logistics. 
• Ensure operational readiness, business continuity, and emergency food response capabilities across all hunger prevention programs. 
• Develop and implement process improvements that enhance efficiency, inventory accuracy, customer experience, and program impact. 
• Establish and monitor operational goals, service standards, and key performance indicators (KPIs). 
• Collaborate with internal and external stakeholders to support the annual distribution of more than 2.5 million meals. 

• Support the Pantry Operations Manager in administering the Grocery Bag Distribution Program, including partner communications, scheduling, donation coordination, reporting, and procurement activities. 
• Manage relationships with community partners and serve as a primary operational liaison. 
• Coordinate monthly Mobile Market schedules and communications with partner sites and YMCA website staff. 
• Serve as the lead administrator and subject matter expert for the Inventory Management System (IMS), ensuring inventory accuracy, data integrity, system utilization, reporting compliance, staff training, and continuous process improvement. 
• Manage food procurement through The Greater Boston Food Bank, local farms, and other vendors. 
• Review and maintain Bills of Lading (BOLs), inventory records, delivery documentation, and operational reports. 
• Support warehouse operations, inventory control, logistics, and food distribution activities as needed. 
• Maintain accurate operational records and documentation to support reporting, compliance, and audit requirements. 
• Perform other duties as assigned by the Executive Director. 

• Supervise program staff, drivers, volunteers, interns, seasonal employees, and temporary personnel. 
• Lead recruitment, hiring, onboarding, training, scheduling, coaching, and performance evaluations. 
• Develop and maintain standard operating procedures (SOPs), training resources, and staff development plans. 
• Ensure all staff and volunteers are trained in food safety, inventory management, compliance standards, customer service, and operational procedures. 
• Promote cross-training initiatives to strengthen workforce flexibility and operational continuity. 
• Conduct regular team meetings, coaching sessions, and performance reviews. 
• Foster a collaborative, inclusive, and mission-driven culture aligned with YMCA values. 
• Expand volunteer engagement and community participation opportunities. 

• Ensure compliance with YMCA policies, Greater Boston Food Bank requirements, grant regulations, food safety standards, and operational procedures. 
• Conduct compliance reviews, inventory audits, site visits, and operational assessments. 
• Serve as the primary liaison with The Greater Boston Food Bank regarding compliance reviews, inspections, reporting requirements, and corrective actions. 
• Develop and implement corrective action plans to address operational and compliance concerns. 
• Provide compliance training, technical assistance, and continuous improvement support to staff, volunteers, and partner organizations. 
• Maintain audit-ready documentation and records. 

• Lead data management and reporting functions for all hunger prevention programs. 
• Maintain accurate inventory, distribution, volunteer, partner, and program records. 
• Ensure a minimum of 98% accuracy in inventory and operational data. 
• Develop reporting tools and analyze operational data to monitor performance, identify trends, and drive continuous improvement. 
• Track and report key outcomes, including meals distributed, households served, volunteer hours, food recovery volumes, inventory movement, and partner participation. 
• Prepare and submit monthly, quarterly, annual, grant, and regulatory reports accurately and on schedule. 
• Support planning, forecasting, and resource allocation through data-driven decision making. 
• Protect the confidentiality and integrity of operational and program information. 

• Develop and maintain strong relationships with community organizations, vendors, funders, volunteers, and other stakeholders. 
• Provide operational support and technical assistance to partner organizations. 
• Represent the YMCA and Collaborative Food Access Hub at community meetings, events, and stakeholder forums. 
• Promote awareness of hunger prevention services and community food access resources. 
• Support initiatives that advance food equity and increase access to nutritious food throughout Boston. 

• Support distribution of more than 2.5 million meals annually. 
• Deliver accurate, timely, and actionable operational reporting. 
• Maintain strong relationships with staff, volunteers, community partners, vendors, and stakeholders. 
• Successfully complete internal and external audits, inspections, and compliance reviews. 
• Increase volunteer engagement and community participation annually. 
• Improve operational efficiency, inventory accuracy, and service delivery outcomes. 
• Expand equitable food access throughout the City of Boston. 
• Strengthen the YMCA's position as a recognized leader in hunger prevention and food access. 

Skills, Knowledge & Expertise

• Bachelor's degree from an accredited college or university preferred. 
• Five to seven years of progressive leadership experience in operations, logistics, warehouse management, food distribution, hunger prevention, nonprofit operations, or a related field. 
• Minimum of three years of supervisory experience leading staff, volunteers, and cross-functional teams. 
• Experience with food access programs, warehouse operations, inventory management systems, and community-based services preferred. 

Job Benefits

• Developing your leadership skills in a caring, challenging & diverse working environment. 
• Exploring a wide range of opportunities as you learn new skills and functions. 
• Shaping the future of young children while making a difference each day for our communities and each other. 
• Engaging in YMCA career training programs and working alongside those who have the same passion. 
• A healthy work/life balance 
• Comprehensive benefits including: 
• FREE YMCA Membership for you. 
• Discount on Specialty Programs like Personal Training and Swimming Lessons. 
• Discounted or FREE family membership. 
• Robust Retirement Plan up to 10%. (see eligibility requirement) 
• Health, Dental, and Vision Benefit Package. 
• Vacation and Sick Time (PT receive sick time)