- Location
- San Francisco
- Type
- Full-time
- Source
- Freshteam
Description
We are seeking a highly organized, proactive, and detail-oriented Scheduling Coordinator to manage calendars, appointments, schedules, and daily coordination activities. The ideal candidate is reliable, responsive, and comfortable coordinating multiple schedules, communicating with different stakeholders, and ensuring appointments and meetings are organized efficiently and accurately.
Responsibilities
- Manage and coordinate calendars, appointments, meetings, and schedules.
- Schedule, reschedule, and confirm appointments based on availability and business requirements.
- Communicate with clients, customers, employees, and other stakeholders regarding appointments and scheduling.
- Monitor calendars to identify conflicts and make necessary adjustments.
- Send appointment confirmations, reminders, and follow-up communications.
- Coordinate meeting times across different teams, locations, and time zones when required.
- Maintain accurate scheduling information in calendars, CRM systems, and internal platforms.
- Track cancellations, rescheduled appointments, and no-shows.
- Follow up with customers or team members regarding pending appointments and scheduling requests.
- Prepare daily or weekly scheduling reports when required.
- Ensure scheduling policies, procedures, and service standards are followed.
- Communicate scheduling changes promptly to the appropriate teams.
- Assist with administrative tasks related to scheduling and coordination.
- Identify recurring scheduling issues and recommend improvements to processes.
- Maintain a professional and customer-focused approach in all scheduling interactions.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong calendar and scheduling management abilities.
- Ability to manage multiple appointments and priorities simultaneously.
- Strong follow-up and problem-solving skills.
- Ability to communicate professionally with customers, clients, and internal teams.
- Proficiency with Google Calendar, Microsoft Outlook, Google Workspace, or similar scheduling tools.
- Comfortable using CRM systems, spreadsheets, email, messaging platforms, and other digital tools.
- Ability to work efficiently in a fast-paced environment.
- Strong adaptability and ability to manage changing schedules.
- Professional, responsive, and reliable approach.
Requirements
- Previous experience in scheduling, coordination, administrative support, customer service, appointment setting, or a similar role.
- Experience managing calendars, appointments, meetings, or scheduling requests.
- Experience communicating with customers, clients, employees, or other stakeholders.
- Strong computer and digital skills.
- Ability to manage multiple schedules and deadlines accurately.
- Ability to work independently and collaborate effectively with remote teams.
- Reliable internet connection and a suitable setup for remote work.
- Professional, organized, dependable, and proactive attitude.
- English proficiency is required if the position involves coordinating with English-speaking customers, clients, or teams.
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Skills
Customer Service
