Team Leader

Who we are

Vaultex are the UK’s leading cash processing company, with sites nationwide.  When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.

Hours: Monday to Friday 14:00pm - 22:00pm - 35 hours per week

Salary: £28,197 per annum plus £2433 shift allowance - total £30,630.

Location: Medway House, 100 Vale Road, Tonbridge, Kent, TN9 1SH

Grade: CM20

Job purpose
The Team leader will work as part of the Processing Team supporting the Supervisor in taking responsibility of all aspects of the Site Operation, including production/processing targets and leading the team to deliver key objectives.
The applicant will also ensure procedures and controls are being adhered to at all times.

Main responsibilities

• Ensure the shift/team meets or exceeds production/processing targets by leading the team to deliver key objectives.
• Ensuring procedures are being adhered to at all times.
• Ensuring the shift/team meets or exceeds agreed customer service levels.
• Promoting a professional image to customers, both internal and external.
• Informal performance management of employees to ensure high standards of compliance to procedures.
• Motivate and Drive the team to ensure optimum performance including feedback.
• Present briefings to team members ensuring opportunity for feedback.
• Effective communication and co-operation within the team.
• Potential long periods of standing/sitting including manual handling and lifting equipment.
• Ensure Health and Safety standards are met within the team.

Knowledge, skills and experience required.

• Good leadership skills
• Good communication skills (verbal & written)
• Time Management skills; organisational skills and ability to prioritise tasks
• Self-motivated and positive
• Ability to meet individual and team targets/deadlines
• Attention to detail
• Health and safety awareness
• Good computer literacy and numeracy skills
• Excellent time keeping and attendance
• Adhere to company Core Standards of Behaviour and values
• Demonstrated operational experience as a team leader or cash processor within a Note/Coin Site or similar production orientated environment

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• A generous company pension – auto-enrolled 4% employee 10% employer.
• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• Group income protection.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video.

We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best. If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!

Continue the conversation

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team.

Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!