Sales Capability and Enablement Lead

## Join Us:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

## Role Purpose:

To drive capability across desk-based sales teams through targeted training and coaching, improving how teams manage accounts, engage customers and convert opportunities across inbound, outbound and renewal cycles.

This is a commercial enablement role focused on consistent execution and productivity, with strong emphasis on products, processes and tooling adoption.

## What you’ll do:

Sales Performance & Capability Uplift:

Deliver capability interventions aligned to a high-volume, account-managed sales model

Improve performance across key levers:

Call quality and conversion

Outbound effectiveness

Renewal and retention

Upsell and cross-sell

Embed structured approaches to account management, pipeline progression and opportunity conversion

Training & Learning Design:

Design and deliver role-based training programmes (onboarding and continuous upskilling)

Build practical learning pathways aligned to daily sales execution (calls, CRM usage, pipeline management)

Develop simple, usable content (call guides, objection handling, product talk tracks, playbooks)

Ensure all learning is applied, practical and immediately usable

Coaching & In-Market Enablement

Deliver real-time coaching (call listening, deal reviews, side-by-side support)

Improve:

Customer conversations

Needs identification and value articulation

Closing effectiveness in a desk-based environment

Equip managers with simple coaching frameworks and tools

Reinforce capability through ongoing coaching cycles

Products, Processes & Tooling

Enable teams across:

Products: clear, confident articulation of Vodafone propositions

Processes: consistent execution of sales cadences, pipeline stages and renewal cycles

Tooling: effective use of CRM, reporting and digital sales platforms- Marketplace, Equinox

Drive CRM discipline and pipeline hygiene

Simplify and embed standard ways of working

Translate propositions into clear, repeatable sales messaging

Sales Cadence & Operating Rhythm

Embed best-practice sales cadences (daily, weekly, monthly rhythms)

Support managers in driving a high-performance, activity-led culture

Measurement & Continuous Improvement

Track impact of interventions on:

Conversion rates and call outcomes

Pipeline movement

Revenue per account manager

Provide insights from CRM data and call analysis

Maintain feedback loops between frontline teams and leadership

Continuously refine programmes to maximise impact

## Who you are:

Essential

• Experience in sales training, coaching or enablement in a desk-based / inside sales environment
• Strong understanding of:

o Account management (growth & retention)

o High-volume sales environments

o CRM and pipeline-led selling

• Experience enabling across products, processes and tooling
• Strong capability in call coaching and improving sales conversations
• Data-driven, with ability to link activity to performance improvement

Desirable

• Experience in telco, SaaS or subscription-based environments
• Experience improving renewals, churn and cross-sell performance
• Coaching accreditation or formal L&D background

## What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance

A competitive package including salary, bonus and a strong pension to support you now and long-term

‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support

Access to our on-site wellness centre and gym, alongside a wider wellbeing programme

Free mobile plan, device offers and exclusive discounts for you, your family and friends

Market-leading family policies and flexibility to support you at every stage of life

Real opportunities for career growth through learning, development and internal progression

Who we are:

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.

Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.

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Together we can.

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