Customer Order Entry Specialist

Description

Inkbox is the leading brand within our growing portfolio of temporary tattoo businesses, inspiring millions of people to express themselves through premium body art and creative self-expression. Together with TemporaryTattoos.com and our manufacturing businesses, we serve consumers, artists, brands, retailers, and commercial partners around the world. Backed by decades of manufacturing expertise and a culture of innovation, we're building the future of temporary tattoos—combining iconic brands, new technology, and exceptional customer experiences. This is an exciting opportunity to join a team transforming an industry and helping shape the next chapter of one of the world's most recognized temporary tattoo brands.

The Customer Order Entry Specialist plays a critical role in delivering seamless customer experience while supporting daily eCommerce and order management operations. This role blends customer support, order processing, and cross-functional coordination. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment.

Key Responsibilities 

Order Processing & Management 

• Monitor incoming orders to ensure they are accurately captured and processed. 
• Validate order information and ensure orders are correctly routed into the ERP and fulfillment systems. 
• Track orders from placement through shipment to ensure timely fulfillment. 
• Identify and resolve order discrepancies, processing errors, and system sync issues. 
• Monitor order queues and address exceptions requiring manual intervention. 

Returns & Order Adjustments 

• Process returns, refunds, replacements, cancellations, and order modifications in accordance with company policies. 
• Investigate order-related issues and ensure updates are accurately reflected across all systems. 
• Maintain accurate records of order adjustments and exceptions. 

Operational Support 

• Monitor fulfillment status and system alerts to identify potential delays or issues. 
• Escalate order or system issues when necessary to ensure timely resolution. 
• Assist in identifying recurring operational issues and opportunities to improve order processing workflows. 
• Support accurate communication between customer service, fulfillment, and operations teams regarding order status and exceptions. 

Requirements

 Qualifications 

Required 

• 1–3 years of experience in order entry, order management, customer operations, or eCommerce support. 
• Strong attention to detail and ability to manage high-volume order processing. 
• Proficiency in Microsoft Excel or Google Sheets. 
• Excellent organizational, time management, and problem-solving skills. 
• Strong computer skills and the ability to learn new software quickly. 

Preferred 

• Experience working with ERP or order management systems. 
• Familiarity with fulfillment and shipping workflows. 
• Understanding of system integrations between eCommerce platforms, ERP, and fulfillment systems. 
• Experience with Shopify or similar eCommerce platforms a plus.