IT Manager

Description

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community.

Organizational Values

The Center’s culture is to focus on the values that guide its people’s actions. The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe. The Center is an Equal Opportunity Employer.

The Center’s Core Values are to passionately pursue our mission by being:

• Achievement Focused Committed to the advancement and cultivation of the Performing Arts in Dallas
• Community Minded Actively fostering and participating in meaningful community interactions
• Customer Service Driven Dedicated to the service of internal and external constituents so that all want to return
• Flexible Willing to change to achieve results

Job Summary

Under the direction of the Vice President of Information Technology, the IT Manager serves as the operational lead of the IT department, bridging day-to-day operations with the department’s strategic roadmap. This role directly supervises the IT Support Specialist and is accountable for project execution, vendor relationships, procurement, budget support, and representation in cross-departmental meetings. The IT Manager is both a leader and a hands-on contributor, capable of stepping in to handle technical tasks when workloads demand it, while maintaining a forward-looking focus on planning and continuous improvement. This position requires strong communication skills, sound judgment, and a collaborative mindset with a positive alignment to the Center’s Core Values.

Position Responsibilities

• Plan, manage, and track the IT project portfolio, maintaining timelines, milestones, and status updates; translating the VP’s strategic roadmap into actionable plans and keeping initiatives on schedule
• Serve as the primary point of contact for IT vendors and service providers, managing relationships, overseeing SLA compliance, coordinating renewals and contract lifecycles, and escalating issues as needed
• Assist the VP of IT with budget development and ongoing tracking; lead the technology procurement process with a focus on quality, cost discipline, and accurate asset and licensing records
• Represent the IT department in cross-departmental project meetings, facilities discussions, and technology planning sessions, capturing requirements, communicating timelines, and managing stakeholder expectations
• Directly supervise the IT support staff, providing day-to-day guidance, workload management, and professional development support; serve as a hands-on resource during peak workloads
• Support security and compliance efforts including assessments, cybersecurity insurance coordination, and incident response planning; maintain SOPs and system documentation in a centralized location
• Demonstrate working familiarity with AI productivity tools including Microsoft Copilot and Claude (Anthropic); support staff adoption in accordance with Center policy and evaluate emerging technologies for operational benefit
• Ensure Center’s core values are being adhered to; assume other technology-related duties as assigned by the VP of Information Technology

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, and/or equivalent experience; 5+ years of IT experience with at least 2 years in a lead, supervisory, or project management capacity
• Demonstrated experience managing IT projects, including planning, scheduling, resource coordination, and cross-functional stakeholder communication
• Strong vendor management skills, including contract oversight, SLA accountability, and relationship management; experience with IT procurement and budget tracking
• Solid technical foundation in IT infrastructure, networking, and end-user support sufficient to provide hands-on assistance and effective oversight of technical staff
• Proficiency with Microsoft 365 tools (Teams, SharePoint, Project or equivalent); familiarity with AI productivity tools such as Microsoft Copilot and Claude (Anthropic)
• Knowledge of IT security best practices; experience with ITSM platforms, ticketing systems, and documentation tools
• Excellent organizational, communication, and interpersonal skills; ability to manage competing priorities, present technical information to non-technical audiences, and motivate a team
• Ability to work a flexible schedule, including occasional evenings, weekends, and on-call availability