- Location
- Bangalore, Karnataka, India
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Mid
- Experience
- 10+ years
- Education
- Bachelor
- Industry
- Customer Service
- Category
- Customer Service
- Role type
- People Manager
- Environment
- Office
- Source
- Oracle Cloud
Overview
The Team Manager for Customer Experience will lead a mid-size operations unit (100-200 employees) in a BPO environment. Key responsibilities include managing customer support operations, building credibility with customers, and resolving complex issues. The role requires a minimum of 10 years of BPO industry experience, with a preference for retail background, and excellent communication and presentation skills. Must be able to work from the office with rotational shifts.
Skills
MS PowerPointMS Excel
Languages
English
Shift
Rotational
About Alorica India
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions, dedicated to delivering insanely great customer experiences to people across the globe.