General Manager - Remodeling

MOSS Building & Design, an award winning home remodeler, seeks a dynamic, results-oriented General Manager to lead our operations and drive a $6-7M+ business. The General Manager will oversee and inspire a talented team of sales, design, and operations professionals to deliver projects that exceed client expectations in quality, timeliness, and budget performance. This is a key leadership role responsible for customer satisfaction, operational excellence, revenue growth, profitability, and maintaining our reputation for outstanding customer experiences in the competitive Northern Virginia/Maryland/DC remodeling market. This P&L-responsible position requires a strategic leader who can balance high-level business development with hands-on team management and process optimization in a design-build environment. 

Key Responsibilities  

Leadership & Team Management 

• Lead, mentor, and develop a high-performing team across sales, design and project management functions. 

• Foster a collaborative, client-focused culture that emphasizes accountability, innovation, and continuous improvement. 

• Recruit, hire, train, and retain top talent to support business growth. 

• Develop employees to achieve their full potential. 

Lifetime Customer Care 

• Ensure an exceptional customer experience through the entire lifecycle 

• Maintain positive relationships with customer post project. 

• Manage aftercare and warranty 

• Drive positive online reviews, referral and repeat customers. 

Marketing 

• Serve as an active partner with the MOSS marketing team to develop and execute strategies that drive qualified prospects, brand awareness, and revenue growth in target markets. 

• Provide support for various marketing events, educational webinars, community involvement, and project celebrations. 

•  Serve as an industry expert for media interviews and other PR opportunities. 

• Regularly provide the marketing team with clients who should receive photo shoots and client celebrations. 

Project Delivery & Operational Excellence 

• Oversee the full project lifecycle from the initial sales process through design, permitting, construction, and lifetime care.  

• Ensure all projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction. 

• Ensure processes are followed for scheduling, procurement, change orders, quality control, and risk management. 

• Monitor project metrics and proactively address issues to maintain customer satisfaction, operational efficiency, and profitability. 

 Financial & Business Performance 

• Drive overall business performance to achieve or exceed $6-7M in annual sales and $5-$6M in annual revenue with strong margins. 

• Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting. 

• Optimize pricing strategies, vendor relationships, and resource allocation to maximize profitability. 

• Identify opportunities for business growth, process improvements, and market expansion. 

 Sales, Design & Client Relations 

• Collaborate closely with the sales, design and project management functions to ensure accurate scoping, estimating, and smooth transitions to production. 

• Maintain strong client relationships and oversee resolution of any escalated issues to uphold exceptional satisfaction levels. 

• Support marketing and business development efforts to generate qualified leads and grow market share in high-end residential remodeling. 

 Compliance & Safety 

• Ensure compliance with all building codes, permitting requirements, safety regulations, and company policies. 

• Promote a strong safety culture and maintain high standards for workmanship and materials. 

 Qualifications & Requirements 

• 8–10+ years of progressive leadership experience in residential construction, design-build remodeling, or custom home building (strong preference for design-build or high-end remodeling background). 

• Proven track record managing a team and delivering $5M+ in annual project volume with consistent profitability and client satisfaction. 

• Experience in the Northern Virginia/Maryland/DC metro market is highly desirable. 

 Skills & Competencies 

• Strong business acumen with demonstrated P&L management skills. 

• Excellent leadership, communication, and interpersonal abilities. 

• Deep knowledge of residential construction processes, design coordination, scheduling, and budgeting. 

• Proficiency with construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus). 

• Ability to thrive in a fast-paced environment while maintaining attention to detail. 

  Education 

• Bachelor’s degree in Construction Management, Business Administration, Architecture, Engineering, or a related field preferred (equivalent experience considered). 

 What We Offer 

• Competitive base salary plus performance-based incentives/bonuses tied to business results. 

• Comprehensive benefits package (health, dental, vision, 401(k) with a company match, etc.). 

• Opportunity to play a pivotal role in a well-established, growing company with strong reputation. 

• Supportive ownership and a collaborative team environment focused on quality and innovation. 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, race, religion, gender, disability, veteran status, sexual orientation or other legally protected status.