Tool Manager

Company Description

Powered locally and aligned globally, Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic, Bulgaria, Hungary, Poland, the UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services. As part of the global Publicis Production network, our mission is to transform production into a true growth driver. By combining tech, data, automation, and AI, we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering.

Responsibilities

• Manage team requests for system changes, ensuring alignment with the overall system strategy (e.g., workflow updates, brief form changes).
• Monitor system performance, identify and resolve issues to ensure high availability, and collaborate with the MarTech Manager on integration-related topics.
• Work with the system provider to resolve bugs, request enhancements aligned with the roadmap, and stay informed about releases and updates.
• Lead system release rollouts, including testing, communication, and user training.
• Provide timely support to client and agency users facing technical issues.
• Co-develop, deliver, and continuously improve training programs with the Tech team for internal teams and clients.
• Deliver onboarding and refresher training sessions, including new features and integrations.
• Identify knowledge gaps in system usage and provide targeted training solutions.
• Create and maintain dashboards to track KPIs related to system usage and integration effectiveness.
• Prepare stakeholder reports to communicate system performance and improvement impact.
• Gather user feedback to identify pain points and recommend improvements to workflows and system performance.
• Stay informed on industry best practices and emerging technologies in collaboration with the MarTech Manager.
• Collaborate with internal and external stakeholders to implement system enhancements and process improvements.
• Drive adoption by communicating system updates, enhancements, and training opportunities.
• Maintain workflow platform flows, including new setups and template creation.

Qualifications

• 4+ years of experience as a System Administrator, Tool Manager, System Analyst, or in a similar role, with a strong focus on training and user support.
• Strong understanding of system administration principles and best practices, with interest in marketing technology.
• Experience designing and delivering training programs for different audiences.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and within a global team.
• Experience with project management tools.
• Experience managing senior stakeholders.
• Strong English communication skills (written and verbal).
• Knowledge of tools such as Asana, Storyteq, GRIP, or DAM is a plus.
• Passion for technology and delivering strong user experience.

Additional Information

We offer the following:

• Opportunity to develop in a stable company with an established position in the market.
• Extensive range of online training courses in cooperation with reputable market partners.
• Opportunity to participate in international and local development projects and programmes.
• International working environment.
• Attractive package of non-wage benefits (medical care, the Nais benefit platform, life insurance program, recreation allowance, access to the Marcel international training platform, etc.).
• High working flexibility (we work in a hybrid model, with predominance of home office).
• Work Your World – opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.
• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.