- Location
- United States
- Department
- Business Operations
- Seniority
- Lead
- Experience
- 4+ years
- Source
- Greenhouse
Description
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
About the Team
The RevOps team owns the systems layer, operations & automation that supports Telnyx's growth engine. Historically, that meant administering GTM tools used by humans: Salesforce, marketing automation, enrichment vendors, routing, campaign workflows, reporting, and vendor integrations.
That operating model is changing. Telnyx is increasingly building AI agents and automation that interact directly with the GTM stack. The systems team now needs to support both human-facing workflows and bot-facing infrastructure: clean data, reliable integrations, durable automations, documented process, and scalable operating patterns.
The Role
We are looking for a GTM Systems & Automation Lead to own and improve the operating layer behind Telnyx's revenue engine.
This is a builder-operator role. You will not just maintain a queue of admin tickets. You will identify recurring friction, stabilize workflows, document how systems should work, and turn repeated manual work into scalable automation.
You will work across RevOps, Sales, Marketing, Customer Success, Finance, and Engineering to keep the GTM stack reliable while helping the team transition from vendor-heavy, manual workflows toward owned systems and AI-powered automation.
This role is ideal for someone who has lived inside GTM systems, understands how revenue teams actually operate, and is technical enough to connect systems, debug workflows, and partner with engineers without needing every problem handed off.
What You'll Do
- Own day-to-day GTM systems operations across tools like Salesforce, marketing automation, sales engagement, enrichment, routing, and workflow automation
- Triage incoming GTM systems requests and determine whether they are one-off fixes, process gaps, or automation opportunities
- Manage and improve workflows across lead routing, campaign operations, enrichment, handoffs, vendor integrations, onboarding/offboarding, and admin processes
- Keep GTM systems integrated and healthy so downstream workflows, reporting, and AI agents can rely on clean data and predictable behavior
- Document recurring workflows, system ownership, vendor processes, escalation paths, and known failure modes
- Partner with Sales, Marketing, Customer Success, Finance, RevOps, and Engineering to translate operational pain points into clear systems requirements
- Identify brittle manual or Zapier-style workflows and help convert them into more durable automation
- Support the transition from human-facing GTM tools to bot-facing systems that AI agents can safely interact with
- Help define intake, prioritization, and launch standards for GTM systems work
- Own vendor/tooling coordination where needed, including renewals, evaluations, access, and operational handoffs
What You'll Bring
- 4+ years of experience in Revenue Operations, GTM Systems, Sales Operations, Marketing Operations, GTM Engineering, or a closely related technical operations role
- Strong hands-on experience with Salesforce and adjacent GTM systems such as Marketo, Salesloft/Outreach, enrichment tools, routing tools, Zapier/workflow automation, or similar platforms
- Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs
- Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation
- Ability to distinguish between a one-off admin request and a repeated workflow that should become a system or automation
- Strong process design and documentation habits
- Clear communication with both technical and non-technical stakeholders
- Ability to operate independently in ambiguous, fast-moving environments
- Nice to Have
- Experience supporting AI-assisted workflows, agent-driven processes, or LLM-enabled GTM operations
- Experience with marketing attribution, campaign operations, lead enrichment, or sales engagement workflows
- Familiarity with Python, SQL, or lightweight scripting for automation/debugging
- Experience replacing brittle vendor glue with owned workflows or more durable automation patterns
- Experience in a high-growth B2B SaaS or infrastructure company
What Success Looks Like
In the first 90 days, you will:
- Understand the core GTM systems landscape and recurring support patterns
- Establish a clear intake and triage process for GTM systems requests
- Document the most important recurring workflows and vendor/tooling ownership areas
- Reduce interruptions to engineering/product owners by absorbing and routing reactive systems work
- Identify the first set of manual or brittle workflows that should become durable automation
Over time, success means:
- GTM systems requests have clear ownership and predictable response paths
- Repeated requests become documented workflows or automation proposals
- Sales, Marketing, Customer Success, and Finance have more reliable systems support
- Engineers spend less time on reactive GTM ops issues
- AI agents and automation can depend on cleaner data, safer integrations, and more stable GTM system surfaces
Why This Role Matters
The next phase of GTM scale will not come from adding more tools and more manual processes. It will come from building systems that let humans and AI agents work together efficiently.
This role is the connective tissue between today's GTM operating stack and the future bot-facing systems layer. You will help keep the current business running while building the operational foundation for a more automated, AI-powered growth engine.
