FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.

Position Objective

• Provide 1st level customer support to FIBERTOWN clients
• Monitor and support facility and network health objectives
• Assist in collecting performance metrics of facility systems
• Assist in service delivery functions as necessary

Performance Standards

• Providing exceptional customer service to all customers, suppliers, and employees.
• Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.
• Complying with Astin policies and procedures.
• Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.
• Communicating work progress and significant issues to your supervisor.

General Responsibilities

• Provide telephone support for FIBERTOWN clients
• Monitor and escalate issues to various responsible parties
• Respond to inquiries and requests for assistance with computer systems or network
• Follow basic procedures and scripts
• Identify problems, troubleshoot and provide advice to assist users
• Documentation
• Other duties as assigned

Qualifications

• Minimum HS diploma or equivalent with some college preferred
• Excellent telephone and customer service skills
• Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
• Basic understanding of networking and networking components

Good written and verbal communication skills required

We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling.

Fibertown is an Equal Opportunity Employer.