Front Desk Attendant (part-time)

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness is looking for a part-time, 20 hpw, Front Desk Attendant to join the team at our corporate client site located in West Greenwich, RI. This role is ideal for a dependable professional with strong communication skills, keen attention to detail, and a passion for delivering exceptional service.

Schedule: Monday–Friday, 11:00 a.m.–3:00 p.m. (set schedule, non-rotating).

This role is ideal for candidates who can reliably work 11:00 a.m.–3:00 p.m. and provide occasional additional support within facility hours (5am-4pm).

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities:

• Greeting, checking-in and assisting customers, provide program information services and membership information. Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.

• Assist with all member service desk administration and processes, answer phones, and process membership enrollments. Collects membership fees and performs related recordkeeping.

• Participates in membership drives to acquire new participants and enroll new participants.

• Laundry and locker rooms services.

• Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.

• Participate in internal programs and special events.

• Opening and/or closing duties.

• Other duties as assigned.

Minimum Requirements

• High School Diploma or GED required.

• Previous customer service experience a plus.

• Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required.

• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

The compensation range for this role is $16.00 - $18.00/hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.