- Salary
- $19+
- Location
- Columbia - Portland Street
- Type
- Full-time
- Education
- High School
- Source
- Pinpoint
Description
Customer Relations Specialist Float
Department: Front Office Support
Employment Type: Full Time
Location: Columbia - Portland Street
Reporting To: Ashley Gillihan
Compensation: $19.39 / hour
Description
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!
Be the Face of Compassionate Care as a Customer Relations Specialist (Float)
Schedule: Monday - Friday 8:00am-5:00pm.
Be the Face of Compassionate Care as a Customer Relations Specialist (Float)
Schedule: Monday - Friday 8:00am-5:00pm.
As a Customer Relations Specialist (Float), you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs.
This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time.
Key Responsibilities
- Greet clients with warmth and professionalism upon arrival
- Manage check-in/check-out processes, appointment confirmations, and daily schedules
- Verify and update insurance and demographic information at each visit
- Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
- Answer phones courteously and route calls/messages appropriately
- Monitor lobby and waiting area to ensure a welcoming and timely experience
- Balance daily cash collections and submit to designated supervisor
- Disperse incoming mail and ensure the front-desk area is clean and organized
- Collaborate with clinical and office staff to support smooth clinic operations
- Travel to multiple Compass Health clinic sites in the region as assigned
- Maintain regular attendance and flexibility to accommodate changing schedules
- Maintain confidentiality and comply with HIPAA and organizational policies
Requirements, Skills, Knowledge and Expertise
• High School/GED preferred
Work Experience / Training / Additional Requirements:
• At least one year of customer service experience required
• A valid driver's license and agency-established minimum automobile coverage required
• At least one year of customer service experience required
• A valid driver's license and agency-established minimum automobile coverage required
You’ll Be A Great Fit for This Role if You:
- Love being the first point of contact and creating a positive first impression
- Are comfortable working in fast-paced, people-focused environments
- Stay organized and calm while juggling phones, appointments, and walk-ins
- Enjoy variety in your schedule and are willing to travel to different office locations
- Can learn multiple systems and procedures across different types of care
- Communicate clearly and respectfully with clients, families, and team members
*Retention bonuses paid as per bonus policy; exclusions may apply.
Skills
Customer ServiceHIPAA
