- Location
- Business Office (Joy House 2) - Mumbai, India
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Mid
- Industry
- Technology
- Category
- Engineering
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- 1 week ago
- Source
- Workday
Description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
Role Summary
A forward-looking role focused on innovation, emerging technologies, and future-ready TA solutions.
Key Responsibilities
Future Tech & Innovation
Scan market trends and emerging TA technologies
Evaluate tools/vendors and features within/outside of current Technologies
Run demos and innovation pilots
Contribute to future roadmap planning
Project Delivery
Lead test-and-learn (especially AI-driven projects)
Support complex deployments and configurations
Drive end-to-end solution design
Skills & Experience
Experience in independently leading HR tech, product innovation project in a global organisation
Experience designing/ deploying AI technologies to large operations teams
Experience working with:
AI tools / atools/automationutomation / chatbots
New vendor evaluations or tech pilots
Exposure to:
Market research/benchmarking
Innovation programs or digital transformation
Business case creation / ROI analysis / Risk and impact assessment analysis
Strong storytelling or presenting ideas to leadership
Strong communication with technical and non-technical stakeholders
End-to-end technical project understanding
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
