Engineer- Field IT Support

Overview

We are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support, infrastructure management, and coordination with global teams to ensure seamless operations. The ideal candidate will possess strong bilingual communication skills, a solid technical foundation, and experience in a multinational IT environment.

Roles and Responsibilities

• Technical Support & Issue Resolution:
  Provide on-site and remote support for hardware, software, and network issues to minimize downtime and ensure business continuity.

• Escalation Management:
  Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues.

• Security & Compliance:
  Enforce IT security protocols and ensure compliance with data protection regulations and internal policies.

• Meeting & Event Support:
  Set up and support townhalls and high-profile meetings, including AV equipment and connectivity for senior executives.

• Asset Management:
  Oversee the lifecycle of IT assets including procurement, deployment, tracking, and disposal of hardware and mobile devices.

• Vendor Coordination:
  Liaise with external vendors for hardware/software procurement, maintenance contracts, and service delivery.

• Invoice Processing:
  Manage and process invoices related to IT assets and network services, ensuring accuracy and timely approvals.

• Autopilot & Device Staging:
  Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.

Technical Competencies

Hands-on experience preferred; foundational knowledge acceptable in some areas.

Requirements

• Language Proficiency:
  Native or business-level Japanese and English (spoken and written); JLPT N2 or above.

• Technical Knowledge:
  Strong understanding of IT infrastructure, networking, and security principles.

• Industry Experience:
  Familiarity with Japanese business culture and IT regulatory environment.

• Work Environment:
  Experience in multinational or large-scale IT operations.

• Service Management Tools:
  Exposure to ServiceNow or similar ITSM platforms is a plus.

• Professional Experience:
  Minimum 4–5 years in IT operations, infrastructure support, or technical service roles.