Investment Operations Specialist

The Investment Operations Specialist is a subject matter expert responsible for handling the most complex transactions, providing functional leadership, and driving operational excellence. This role plays a key part in client engagement, exception management, mentoring, and process optimization.

Position Responsibilities:

• Diligently work with the clients to obtain timely responses and/or elections from fund managers.
• Timely submission of responses and/or elections and ensure such instructions are received and accepted for processing by the custodian banks.
• Verify entitlements with respective custodian banks for daily corporate action events.
• Ensure accurate and timely processing of trades, corporate action events and cash and stock transactions into the system.
• Review reconciliation discrepancies and process necessary adjustments into the accounting system.
• Manage trade exceptions trapped in the system exception queue.
• Acts as a liaison between onshore and proxy vendor.
• Provide periodic reports to business units and/or clients.
• Work within existing procedures and processes ensuring clear and concise documentation is created and maintained.
• Provide support to the team as required, to participate in a regular program of industry specific training and interdepartmental cross training to ensure continuity of service.
• Recognize lapses on different workflows and recommend/initiate process improvements/control measures
• Mentor junior associates by conducting training and preparing/updating conceptual reference materials
• Actively participate in regular service calls with various internal clients.
• Remain updated with relevant securities industry development and market-specific best practices

Required Qualifications:

• Bachelor’s degree in Finance or Accounting or any business-related course
• With at least 2 years of investment experience
• Ability to work well independently as well as with others as part of a team

Preferred Qualifications:
• Ability to grasp new concepts and information quickly
• Strong communication skills – both written and verbal
• Strong customer service orientation
• Should possess a desire to learn new skills, adapt and take on new challenges

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].