Food and Beverage Trainee - In Room Dining

Departmental:

• Have a good understanding of the food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in back of house as well as polishing and assembling of equipment.
• Follow the entering guest room rules and policies.
• Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
• Able to explain the ordered dishes in the guest room and present them attractively.
• Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Distribute all guest amenities as required.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
• Ensure product knowledge is up to date.
• Any other reasonable tasks as assigned by the IRD Manager.

Colleague Relations:

• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Familiarize with the overall layout of the hotel rooms and have a clear communication with housekeeping and front office.

Guest Relations:

• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight hotel guests through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Report guest’s preference to superiors and act upon them whenever known.