- Location
- Mandarin Oriental, Macau, Macao
- Type
- Full-time
- Seniority
- Senior
- Source
- Workday
Description
- Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Ensure that the Mandarin Oriental PILLARS are followed and acted upon and frequently follow up on Richey standards.
- To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To be able to lead and communicate with his/her colleagues during the bar operation.
- To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with the Outlet Manager to actively encourage a professional and dedicated team.
- To assist the Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
- Oversees the set-up and operation of a station/section in the bar.
- Provide services for guest such as order taker, promoting the bar food and beverages.
- Provide recommendation and prepare wine choice for the guest.
- To co-ordinate the service of food and beverage efficiently and accurately.
- To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
- To involve with service related to VIP guests.
- To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Head of Mixology, followed by effective communication.
- To identify and carry out any specific training and development needs among the team.
- To perform and check all duties related to restaurant opening/closing check list.
- To ensure that daily check lists are followed and that all Mise en Place is prepared to ensure a smooth running of the bar.
- Perform any other reasonable duties as required by the Outlet Manager.
- To carry out and supervise daily, weekly and monthly inventory.
- Responsible for cash float and cashiering.
- To maintain and order all the store requisition.
- To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.
- To maintain all Hotel’s assets.