Wealth Management - Lending Client Support Manager

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development.  Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce  and positively impact the communities we serve.

This job is responsible for managing lending operations and support teams. Key responsibilities include overseeing compliance processes, serving as the primary point of contact for lending, fulfillment, and underwriting leaders, partnering with Lending Market leaders on client escalations, and performing pipeline reviews to ensure completion of pre and post initial credit decision tasks and client contact routines. Job expectations may include motivating, coaching, and developing associates and sales support teams. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Drives the customer experience and operational execution by providing exceptional customer service, creating a comprehensive pipeline management strategy, and assessing client and specialist needs

• Performs daily reviews of the lending pipeline to identify and address high level risks and opportunities in partnership with Lending leadership

• Directs Lending Client Associates (LCAs), conducts sales support alignment, and oversees team productivity, utilization, and daily activities to distribute work accordingly

• Follows up on routine reporting to oversee the team's progress towards key performance metrics and completes audits to ensure processes and activities are compliant with standards

• Leverages knowledge of mortgage products and solutions, including regulatory and product guidelines and processes to coach employees and ensure bank and regulatory requirements are met

• Integrates with key centers of influence, including Sales, Fulfillment, and National Retail Credit Lending to identify opportunities to enhance operational efficiency of loan processes leading to improved customer experience and satisfaction.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Candidates must be able to comply with line of business Workplace Excellence requirements.

Skills:

• Coaching

• Collaboration

• Credit Documentation Requirements

• Customer and Client Focus

• Risk Management

• Attention to Detail

• Credit and Risk Assessment

• Issue Management

• Prioritization

• Problem Solving

• Conflict Management

• Drives Engagement

• Hiring and Onboarding

• Inclusive Leadership

• Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Brea - Non BAC Address - 275 Valencia Ave - Brea Center - Rs (CA7999), US - CA - Walnut Creek - 1331 N CALIFORNIA BLVD (CA4813), US - MA - Haverhill - 191 Merrimack St (MA6133), US - NY - Brooklyn - 474 Fulton St (NY5615)

Pay and benefits information

Pay range

$90,000.00 - $110,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.