Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

Customer Service Representative

About the job:

• Performs order handling process through: Receipt of customer purchase orders (EDI/Mail/Fax); Order entry (within 24 hours); Order adjustments/cancellations; Order block handling

• Follow up on customer requests for the following: Order expedites; special shipments; stock checks; delivery information; complaints handling; returns, credits, and debits.

• Build strong customer relationships by proactively informing customers on the status of deliveries, running open order books, and communicating with the customer, maintaining intensive contact (by phone) with customers, actively participating in customer-related projects in order to improve customer satisfaction levels, and dedicating back-up responsibilities for other CSRs’s

• Provide sales support to Outside Sales through managing RFQ (Request for Quote) and quote renewals in a timely manner using “Price Authority” or “Contract Price” and work with Product Management to get approval for target prices that are below the country min; perform Price Book Management and distribute PCN to customers after Product Managers have sent internally to LF.

About you:

• Graduate of a Bachelor’s Degree

• 2+ years of relevant work experience in a Customer Service-related environment is mandatory

• Excellent writing and verbal English language skills are required.

• Basic/advanced knowledge of MS Office

• SAP and Material Resource Planning (MRP) system

• Working knowledge of quality standards (ISO/QS/TS) is preferred

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.