Head of Communications – Commercial Banking Business Partnering

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Job Description Summary

Job Description

JOB TITLE: Head of Communications - Commercial Banking Business Partnering

SALARY: £106,565 - £148,850 (dependant on location)

LOCATION(S): London, Birmingham & Bristol

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

You’ll lead communications for our Corporate & Institutional Banking (CIB) business – one of the UK’s most important client franchises, supporting many of the FTSE 350 and operating at the heart of the economy.

Group Corporate Affairs (GCA) is an award-winning team that provides the insight, counsel, and challenge the Group needs to deliver its strategic objectives. We deliver best-in-class communications for key audiences, ensuring Lloyds Banking Group is recognised for Helping Britian Prosper.

As a senior leader within Group Corporate Affairs, you’ll act as a trusted adviser to senior stakeholders and a key voice shaping how we tell our story externally and internally.

What you’ll be doing:

• Setting and delivering an integrated communications strategy that strengthens our reputation as a commercial bank with a leading role in helping Britain prosper

• Providing strategic counsel on complex and sensitive reputational issues, anticipating risks and finding opportunities

• Leading high-impact campaigns that bring together media, social media, public affairs and internal communications

• Partnering closely with senior business leaders to ensure communications drive commercial outcomes

• Articulating clear, compelling storytelling about the role our clients play across UK sectors and regions – highlighting their impact on local economies, jobs and growth

• Translating business strategy and cultural change into engaging internal communications programmes

• Inspiring and enabling teams and agency partners to deliver high-quality, creative communications activity

This is a unique opportunity to:

• Shape the reputation of a major banking franchise at a pivotal time in our strategy

• Work with senior leaders across a complex, high-profile business

• Set the direction for how we communicate our role in supporting economic growth and investment across the UK’s nations, regions and international businesses

• Be part of a team that sets the standard for best-in-class communications

Why join us?  

If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.

What we’re looking for:

• 3-5 years’ experience in senior communications roles, ideally in financial services or a related sector

• A strong track record of delivering integrated, multi-channel communications strategies

• High-quality judgement and experience handling complex reputational issues

• Excellent business partnering skills, with the ability to influence and challenge senior collaborators

• Deep understanding of media, public affairs, digital and employee communications channels

• Strong storytelling capability – able to translate complex content into clear, engaging narratives

• A collaborative attitude, with experience leading matrix teams and working with different communications channels

• A focus on outcomes, with the ability to align communications to measurable business impact

• A curious mindset and proven experience of responsibly employing AI to drive efficiency and enhance creativity.

• A natural leader and coach, building capability and confidence in others

• Commercially aware, with strong understanding of the UK economic and regional business landscape

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.