Retail Assistant

Position Summary:

As a Retail Assistant you provide administrative support to the Director of Retail. Using administrative and computer skills, clear professional customer service, provide assistance to members and guests. On-the-job training is typical in this position, but a formal education in merchandising and retail is a plus.

Essential Functions:

• Providing administrative support to the Director of Retail
• Maintain and update spreadsheets, purchase orders and sales reports
• Monitor purchase orders to ensure prompt and timely delivery
• Other duties can include coordinating promotional plans, following up with customer service claims and processing special orders for members and guests
• Processing invoices with new retail merchandise, tagging all new merchandise, assisting retail outlets with with merchandising
• Computer skills in spreadsheet and word-processing software are necessary
• Strong personal and customer service skills to converse easily with associates, guests, and members
• Must have strong analytical and decision-making skills, as well as knowledge of basic math principles, and strong attention to detail and accuracy skills are critical

Minimum Knowledge and Skills:

Must have basic knowledge of Microsoft Word and Excel

Formal Education and Job-Related Experience:

This position requires a minimum formal education of a high school diploma. Some experience with retail Point of Sale, inventory software, and retail experience though not required, would be beneficial.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.