Job Description Summary

The Global Customer Fulfilment Specialist is the primary point of contact for GE personnel - field and HQ, and GE facilities for OTR (Order to Remittance) issues relating to total Order Processing including cash collection activities. Responsible for define work or projects with moderate complexity. Follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

Job Description

Key Accountabilities/ Execution:

• Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.
• Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
• Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and GE representatives as appropriate.
• Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.
• Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function.
• Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
• Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.

Qualifications/Requirements:

• College or university degree or equivalent experience
• At least 2 years work experience in the Customer Service
• Extended knowledge of export regulations, terms and processes
• Excellent communication skills, self-motivated, and ability to handle multiple priorities
• Ability to perform in a team environment
• Self-starter, capable of working with minimum supervision
• Fluent in English and Hungarian
• Proficiency in Microsoft Office applications
• Strong customer service mind-set

Desired Characteristics:

• Work experience in international trading
• Technical degree and familiarity with the Energy Industry
• Other Language capability is an advantage
• Six Sigma trained and certified Green/Black Belt (only for GE EEs)
• Integrated Management Systems knowledge (pref. ORACLE)
• Prior experience in a global customer service position is preferred
• LEAN Principles experience is preferred
• Ability to mentor, train, and develop better processes and to learn new ones

Additional Information