Senior Assistant, Collections & Disputes

University Degree or equivalent (Business Administration, Economics, Finance or Accounting) Fluent written and verbal skills (conversational and business communications) in English Qualification in LEAN Six Sigma is considered an advantage Previous work experience preferably in a multinational company (Finance and/or Accounting) is considered an advantage Proven experience in developing and implementing solutions with focus on continuous improvement Above average knowledge of Microsoft Package ERP experience essential, preferably SAP Good knowledge of Sales Force, preferable Genesys Telephony Solution experience, preferable Attention to detail and accuracy Collaboration and teamwork Clear communication and stakeholder engagement Adaptability in a fast‑paced, deadline‑driven environment Continuous improvement mindset; comfortable with change and ambiguity The Collections & Disputes Senior Assistant is part of the newly created Australia / New Zealand team. The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement. Independently manages the daily tasks for the assigned portfolio of customers and ensures monitoring of the accounts supported by a detailed financial analysis in order to achieve or exceed targets and metrics Diminishes bad debt risk by increasing the collections for all receivables and assists with order management where needed Immediately engages the management team when identifying any significant account deterioration and/or any critical disputes which might be a potential bad debt account Ensures customer queries raised through the different communication channels are handled in a timely and efficient manner Supports the Monthly and Annual closing activities for timely closure; Assists in trainings wherever required, updates process SOPs, keeps an up-to-date version of own portfolio account`s handbook Proactively looks for improvements to the current collections and dispute management process to bring in continuous improvement Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements As requested, undertakes projects or activities not specifically outlined above