Customer Service Representative (German)

David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard two German-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements.

Position: Customer Service Representative (German)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via inbound phone calls, handling payment and financing enquiries

• Guide customers through checkout options and finance-agreement processes

• Resolve refunds, chargebacks, billing and account-verification queries

• Ensure secure and accurate case handling

• Document calls precisely

• Follow compliance and escalation procedures to achieve timely resolutions

REQUIREMENTS:

• Native/near-native level of German

• English at C1 level, both written and spoken

• High school diploma

• Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication

• EU citizenship

• Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)

• Available for on-site work in Athens on rotational shifts

BENEFITS:

• Easter and Summer bonuses

• Meal allowance

• Health insurance from the hire date

• 1.67 business days of annual leave per month in the first year, plus Greek public holidays

• Access to a learning platform

• Assistance with issuing hiring documents

• Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided

• International working environment

• And many more!!