Application Engineer - II

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard India

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.  

Role Summary

The Application Engineer II role is a production support-focused position responsible for maintaining and supporting critical production systems. The ideal candidate will have experience in L2/L3 application support, Python development, AWS-based environments, and front-end technologies such as Angular or React. This role offers opportunities to grow into Site Reliability Engineering (SRE) and AI-enabled operations while primarily focusing on production stability and operational excellence.

Key Responsibilities

• Provide L2/L3 production support for critical applications and services.
• Participate in on-call support rotations and respond to production incidents and alerts.
• Investigate application issues through log analysis and troubleshooting.
• Monitor production systems, dashboards, and batch processes to ensure operational stability.
• Support incident management, root cause analysis (RCA), and post-incident reviews.
• Collaborate with internal stakeholders, product teams, and support teams to resolve production issues.
• Perform minor bug fixes and small enhancements when required.
• Develop and maintain operational dashboards and tooling using front-end technologies.
• Utilize Python and AWS technologies to support operational automation and monitoring initiatives.
• Contribute to continuous improvement efforts and adopt SRE best practices to enhance system reliability.
• Learn and support AI-enabled operational solutions and automation initiatives over time.

Qualifications and Skills

• 3-5 years of experience in Application Support, Production Support, or Site Operations roles.
• Hands-on experience in L2/L3 production support environments.
• Strong troubleshooting and log analysis skills.
• Experience supporting production incidents and handling operational issues.
• Basic coding skills with the ability to implement minor fixes and enhancements.
• Python development experience.
• Experience with Angular, React, or TypeScript for front-end/dashboard development.
• Working knowledge of AWS services and cloud-based environments.
• Familiarity with services such as ECS, Lambda, S3, DynamoDB, IAM, and CloudFormation.
• Experience working with monitoring and observability tools such as Splunk, Honeycomb, or similar platforms.
• Exposure to SRE concepts such as observability, incident response, and system reliability.
• Interest in AI-enabled operations, automation, and operational tooling.
• Ability to work in a fast-paced production support environment.
• Strong communication and collaboration skills.

Location

This role is based in Hyderabad, Telangana at Vanguard India. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: 

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs. 

Physical wellness 
We're committed to providing benefits that support your physical health and wellness. 

Personal wellness 
We're committed to providing resources that help support the full scope of your life. 

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.