- Location
- Colombo
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Experience
- 3+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- CareersPage
Description
Job Description
- Provide L2/L3 technical support for managed cyber security solutions within a 24×7 Managed Services environment, including shift-based operations
- Investigate, troubleshoot, and resolve security technology incidents and service requests escalated by the Security Monitoring team or customers
- Provide technical support for firewalls, endpoint security, WAF, NAC, VPN, and other security technologies within the managed services portfolio
- Perform routine operational activities, health checks, configuration verification, and approved security policy modifications
- Manage incidents, service requests, problems, and changes in accordance with ITIL best practices and established operational procedures
- Ensure timely incident resolution, accurate ticket updates, appropriate escalation, and compliance with agreed Service Level Agreements (SLAs)
- Coordinate with the Security Monitoring team, L3 engineering teams, vendors, and customers to facilitate effective incident resolution
- Maintain technical documentation, troubleshooting records, knowledge articles, operational reports, and shift handover records
- Identify recurring technical issues and contribute to service improvement, operational efficiency, and service quality initiatives
- Maintain customer security, confidentiality, and operational standards while continuously developing technical expertise through training and professional certifications
Person Specification
- Bachelor's degree in Cyber Security, Information Technology, Engineering, Computer Science, or a related discipline
- Minimum 3+ years of experience in the cyber security domain
- Exposure to cyber security technologies such as firewalls, endpoint security, web application security, or security monitoring solutions
- Good understanding of cyber security principles, security controls, and industry best practices
- Professional certifications such as Check Point, Palo Alto, Imperva, F5, Fortinet, Cisco Security, or equivalent
- Strong analytical, troubleshooting, and problem-solving skills
- Good communication and teamwork skills with a willingness to learn and develop technical expertise
Skills
ComplianceITIL