EXECUTIVE, SYSTEMS (VM & OS)

GENERAL DESCRIPTION :

The Executive (VM & OS) supports the day-to-day administration, monitoring, and maintenance of virtual machines and operating systems across enterprise infrastructure environments, including KPJ hospital systems and the Managed Private Cloud.

The role focuses on operational execution, system stability, and compliance with infrastructure standards, ensuring virtual platforms and operating systems remain reliable, secure, and efficiently managed. The position works closely with senior engineers and infrastructure teams to support system operations, incident resolution, and platform improvement initiatives.

JOB DESCRIPTION

1.OS & Virtual Machine Operations

• Support administration of virtual machines on enterprise virtualization platforms such as VMware and Microsoft Hyper-V.
• Perform VM provisioning, resizing, snapshot management, and decommissioning based on approved requests.
• Support Windows and Linux operating systems, including system configuration, monitoring, and troubleshooting.
• Execute OS patching, system updates, and vulnerability remediation activities in accordance with approved schedules.
• Support in scheduled maintenance and upgrade activities, ensuring minimal impact to production systems.

2.Monitoring & Incident Support

• Monitor system health, performance, and availability using approved monitoring tools
• Respond to incidents and service requests, performing first-level troubleshooting and escalation where required
• Support recovery activities during system outages under guidance from senior engineers
• Support after-hours and on-call activities as part of operational requirements and team rotation.

3.Backup & Disaster Recovery Support

• Support backup operations, including monitoring backup jobs and reporting failures
• Assist in backup restoration testing and recovery tasks when required
• Participate in disaster recovery drills, failover exercises, and documentation updates

4.Project & Change Support

• Support infrastructure projects such as VM migrations, OS upgrades, and platform enhancements
• Assist in implementing approved changes following change management procedures
• Ensure activities comply with defined standards, security baselines, and operational guidelines

5.Documentation & Governance

• Maintain and update SOPs, runbooks, checklists, and operational documentation
• Ensure server and VM inventory documentation is accurate and updated to support asset management, audits, and operational tracking
• Ensure activities comply with internal policies, audit requirements, and governance standards

6.Teamwork & Continuous Improvement

• Work collaboratively with senior engineers, cross-functional teams, and vendors
• Perform ad-hoc tasks to support infrastructure operations and improvement initiatives across systems, identity, and related platforms as required
• Demonstrate a positive learning mindset and continuously enhance technical skills

JOB REQUIREMENT

Education:

• Bachelor’s degree in Information Technology/Computer Science

Knowledge and Experiences:

• 1–3 Years of Relevant Experience: Hands-on experience in supporting, managing, and maintaining virtual machines and operating systems in an enterprise environment.
• Virtual Machine Operations: Experience supporting virtual machines on enterprise virtualization platforms such as VMware or Microsoft Hyper-V.
• Operating System Administration: Basic experience supporting Windows and Linux operating systems, including system configuration, monitoring, and patch management.
• Infrastructure Monitoring: Familiarity with monitoring system performance, availability, and resource utilization in enterprise environments.
• Backup & Recovery Awareness: Basic understanding of backup operations and disaster recovery processes for virtual machines.
• Operational Support: Experience responding to incidents and service requests in accordance with operational procedures and escalation guidelines.
• Collaboration & Continuous Learning: Ability to work with infrastructure teams while continuously improving technical knowledge of virtualization and operating system technologies.

Skills & Competencies:

• Strong troubleshooting and analytical problem-solving ability Ability to follow defined operational procedures and standards
• Good collaboration and teamwork with infrastructure and application teams
• Basic documentation and operational discipline
• Ability to manage multiple operational tasks and priorities

Technical skills required

• Virtualization platforms (VMware / Microsoft Hyper-V)
• Virtual machine provisioning and lifecycle management
• Windows Server and Linux administration (basic) • OS patching and system updates
• System monitoring and health checks • Basic understanding of backup and recovery processes

Special skills required

• Ability to perform first-level or second-level troubleshooting for VM and OS related issues
• Support for VM migrations, resizing, and infrastructure changes
• Understanding of infrastructure security baselines and operational standards
• Ability to assist in platform upgrades and infrastructure improvement initiatives

Personal attributes

• Strong sense of responsibility and accountability for operational tasks
• Attention to detail and structured problem-solving approach
• Ability to work independently and collaboratively within a team
• Good communication and interpersonal skills
• Positive attitude with willingness to learn new technologies and adapt to change

WORKING RELATIONSHIP

Internal

• KPJ Group Hospital/Subsidiaries IT Teams
• Cross-Functional Teams
• All KPJ HQ departments

External

• IT Solution Providers