Truck Shop Manager

Description

Mills Automotive Group is looking for an experienced, motivated Truck Shop Manager to lead our truck shop operations. Our shop services a diverse range of vehicles, including larger trucks, RVs, commercial and business vehicles, and other specialty vehicles.

This is an opportunity for a strong leader who understands service operations, enjoys developing a team, and takes pride in delivering quality repairs and an outstanding customer experience. The ideal candidate combines technical knowledge with business sense, organization, and the ability to keep a busy shop running efficiently.

What You'll Do

• Lead daily shop operations: Oversee workflow, technician productivity, scheduling, and repair order completion to ensure jobs are completed efficiently and accurately.
• Develop your team: Lead, coach, and support technicians and shop personnel while promoting a culture of teamwork, accountability, and continuous improvement.
• Deliver an exceptional Guest experience: Ensure Guests receive timely updates, clear communication, accurate estimates, and quality repairs.
• Manage shop performance: Monitor labor sales, productivity, efficiency, expenses, and overall profitability while identifying opportunities to improve results.
• Oversee service quality: Help ensure repairs are completed safely, correctly, and in accordance with company standards.
• Coordinate parts and resources: Work with parts suppliers and internal teams to keep repairs moving and minimize downtime.
• Build customer relationships: Develop lasting relationships with individual customers, RV owners, local businesses, and commercial fleet customers.
• Maintain a safe, organized shop: Promote a clean, professional work environment and ensure compliance with applicable safety procedures.
• Drive business growth: Identify opportunities to expand our customer base, grow commercial accounts, and increase shop capacity and sales.

What We're Looking For

• Previous experience in automotive, truck, RV, diesel, fleet, or commercial vehicle service.
• Leadership or supervisory experience, preferably in a service or repair environment.
• Strong organizational, communication, and problem-solving skills.
• A Guest-focused mindset and the ability to build lasting business relationships.
• An understanding of technician productivity, labor sales, service scheduling, and shop profitability.
• The ability to prioritize competing demands and keep operations running smoothly.
• A commitment to safety, quality workmanship, and team development.

Preferred Qualifications

• Experience managing a truck shop, heavy-duty repair facility, RV service department, or commercial fleet maintenance operation.
• Familiarity with service department management systems, estimating, parts coordination, and labor performance metrics.
• Technical training, industry certifications, or hands-on mechanical experience.

The workdays for this position are Monday through Friday, with a rotational Saturday.  Our facilities are always closed on Sunday, and on designated Holidays throughout the year.   

This position is paid on a commission/incentive-based Pay Plan. $48-$75k+/year (commission based). The compensation is comprised of a Base Salary and incentives for key metrics of sales and gross profit. There is no limit or cap on the incentive amounts!

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!