Computer User Support Specialist – Junior (Swing Shift, Sun - Thu, 3:00 PM - 11:30 PM)
The One 23 Group
·Today
- Location
- Ft. Lee, VA
- Workplace
- Remote, Onsite
- Department
- Customer Service
- Seniority
- Entry
- Education
- High School
- Source
- Paylocity
Description
Description
As a Computer User Support Specialist at The 23 Group, you will begin your IT career as a key member of the Global Support Center, the central point for the Defense Commissary Agency’s (DeCA) IT support. This is an entry-level opportunity to join a dynamic team and develop fundamental IT skills.
In this role, you will be the first point of contact for DeCA users, providing friendly and helpful Tier 1 phone support. Your primary responsibilities will include answering calls, creating and managing support tickets, and walking users through basic troubleshooting steps for a variety of systems and software. You'll use operating systems (like Windows and Linux), Microsoft Office Suite, and other DeCA business applications.
Requirements
- Provide Service Desk support (Tier 1)
- Answer all calls routed or transferred to their respective calling queue
- Create and manage support tickets
- Basic remote troubleshooting
Knowledge must include
- Primary:
- Customer Service/Support
- Windows/MacOS/Linux/Unix/Chrome/Android
- Networked Printers/Multi-Function Devices
- Microsoft Office Suite incl. SharePoint
- Excellent Oral/Written Communication
- Secondary:
- Mobile Device Support
- Defense Enterprise Provisioning Online (DEPO)
- Active Directory
- DHCP
- DNS
- Remote Troubleshooting
- Hardware/Software Troubleshooting
- Information Technology Infrastructure Library (ITIL)
- Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)
Required Qualifications:
Education & Experience (Must meet ONE of the following):
- High School Diploma / GED + two (2) to three (3) years of experience in an IT role
- Associate’s degree or higher
DoD 8140 Foundational Certification (Must possess ONE of the following):
o A+, CND, GFACT, GSEC, Network+, or Security+
o Computing Environment Certification: Provided onsite
- Security Clearance (Required):
o Minimum Public Trust