Senior Onboarding Practice Development Manager

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Location: APAC-Malaysia
Type: Full-time
Department: IT
Seniority: Senior

Description

Senior Onboarding Practice Development Manager

Department: Sales

Employment Type: Full Time

Location: APAC-Malaysia

Description

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

The Onboarding Senior Practice Development Manager is accountable within a specified territory, to ensure a smooth recruit and onboarding journey for newly trained doctors through the provision of sales and clinical guidance and support. To deliver an excellent customer experience for all new Invisalign providers whilst collaborating internally with key stakeholders to drive continuous improvement in the new doctor onboarding program

In this role, you will…
Be responsible for driving the recruitment, onboarding, activation and growth of new Invisalign providers within assigned territories. In addition to leading strategic recruitment initiatives, this role will take ownership of selected territory expansion projects and support broader NDO growth initiatives across targeted segments and geographies. The role partners closely with Sales, Clinical, Education and Marketing teams to accelerate provider acquisition, activation, and business growth while delivering an exceptional onboarding experience for new doctors. The Senior NDO PDM reports directly to the NSM and collaborates closely with the JB NDO PDM on regional recruitment and expansion activities.

Key Accountabilities

Accountabilities:

Lead strategic recruitment and territory expansion initiatives to identify, engage and convert high-potential doctors and clinics within priority growth segments.
Serve as project lead for assigned market expansion programs, ensuring effective execution, achievement of business objectives and delivery of growth outcomes.
Generate, qualify, and manage doctor acquisition pipelines through prospecting, educational events, referrals and targeted lead-generation activities.
Partner with Sales, Clinical, Marketing, Education, and iTero teams to drive doctor recruitment, onboarding, activation and territory growth initiatives.
Support newly trained doctors throughout their onboarding journey by providing guidance on case selection, treatment suitability, patient communication and practice development activities.
Build strong relationships with new providers and ensure successful transition to the field sales team for long-term development and account growth.
Drive awareness and adoption of iTero solutions by demonstrating clinical and practice benefits in collaboration with the iTero team.
Apply and promote Align Technology's education pathway through training programs, webinars, workshops and clinical development activities for new doctors.
Analyze territory performance, identify growth opportunities, and recommend actions to accelerate provider acquisition, activation and case growth.
Support pilot programs, innovative recruitment strategies, and strategic business initiatives that improve market penetration and provider adoption.
Maintain a high level of product, clinical, digital workflow, and competitive market knowledge to effectively support customers and stakeholders.
Monitor and report business performance, project milestones, pipeline progress, and KPI achievement, providing regular updates and recommendations to management.
Independently manage priorities and deliver against agreed targets, including doctor recruitment, activation, educational engagement, practice events and business planning metrics.
Travel as required to support customer visits, training programs, business meetings and growth initiatives across assigned territories.

Role expectations

Experience in customer acquisition activities and skilled at developing a pipeline of potential customers based on eligibility and assessment criteria.
Ability to demonstrate the iTero scanner and highlight technical capabilities of the scanner.
Avid learner who effectively articulates product specific selling messages and can provide in-person and remote support to customers
Excellent interpersonal, communication, and presentation skills.
Highly motivated, commercially adept, articulate, and confident.
Ability to connect with doctors to manage the end to end sales process
Solutions focused with the ability to navigate through ambiguity and also work autonomously

In this role, you’ll need …

Education & Qualifications

Prior experience in the dental or medical device industries, highly preferred with some experience working with dental practices or with the Invisalign System.
Experience in sales or marketing related field preferred.
Have a keen interest in education and a demonstrated ability to learn technical information.
Willingness to travel and on occasion work outside of standard working hours.
Strong skills across Windows applications
Driver’s license and own vehicle is a requirement of this position

Key Success Measures:

Achievement of number of new doctors
Achievement of doctor activation, new dr’s case submission at Invisalign courses
Achievement of number of new doctor leads generated through all channels e.g. doctor referral, events, etc
Achievement of conducting lead generation events

What we're looking for

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

The Onboarding Senior Practice Development Manager is accountable within a specified territory, to ensure a smooth recruit and onboarding journey for newly trained doctors through the provision of sales and clinical guidance and support. To deliver an excellent customer experience for all new Invisalign providers whilst collaborating internally with key stakeholders to drive continuous improvement in the new doctor onboarding program

In this role, you will…be responsible for driving the recruitment, onboarding, activation and growth of new Invisalign providers within assigned territories. In addition to leading strategic recruitment initiatives, this role will take ownership of selected territory expansion projects and support broader NDO growth initiatives across targeted segments and geographies. The role partners closely with Sales, Clinical, Education and Marketing teams to accelerate provider acquisition, activation, and business growth while delivering an exceptional onboarding experience for new doctors. The Senior NDO PDM reports directly to the NSM and collaborates closely with the JB NDO PDM on regional recruitment and expansion activities.

Key Accountabilities

Accountabilities:

· Lead strategic recruitment and territory expansion initiatives to identify, engage and convert high-potential doctors and clinics within priority growth segments.

· Serve as project lead for assigned market expansion programs, ensuring effective execution, achievement of business objectives and delivery of growth outcomes.

· Generate, qualify, and manage doctor acquisition pipelines through prospecting, educational events, referrals and targeted lead-generation activities.

· Partner with Sales, Clinical, Marketing, Education, and iTero teams to drive doctor recruitment, onboarding, activation and territory growth initiatives.

· Support newly trained doctors throughout their onboarding journey by providing guidance on case selection, treatment suitability, patient communication and practice development activities.

· Build strong relationships with new providers and ensure successful transition to the field sales team for long-term development and account growth.

· Drive awareness and adoption of iTero solutions by demonstrating clinical and practice benefits in collaboration with the iTero team.

· Apply and promote Align Technology's education pathway through training programs, webinars, workshops and clinical development activities for new doctors.

· Analyze territory performance, identify growth opportunities, and recommend actions to accelerate provider acquisition, activation and case growth.

· Support pilot programs, innovative recruitment strategies, and strategic business initiatives that improve market penetration and provider adoption.

· Maintain a high level of product, clinical, digital workflow, and competitive market knowledge to effectively support customers and stakeholders.

· Monitor and report business performance, project milestones, pipeline progress, and KPI achievement, providing regular updates and recommendations to management.

· Independently manage priorities and deliver against agreed targets, including doctor recruitment, activation, educational engagement, practice events and business planning metrics.

· Travel as required to support customer visits, training programs, business meetings and growth initiatives across assigned territories.

Knowledge & Experience

· Experience in customer acquisition activities and skilled at developing a pipeline of potential customers based on eligibility and assessment criteria.

· Ability to demonstrate the iTero scanner and highlight technical capabilities of the scanner.

· Avid learner who effectively articulates product specific selling messages and can provide in-person and remote support to customers.

· Excellent interpersonal, communication, and presentation skills.

· Highly motivated, commercially adept, articulate, and confident.

· Ability to connect with doctors to manage the end to end sales process

· Solutions focused with the ability to navigate through ambiguity and also work autonomously

In this role, you’ll need …

Education & Qualifications

· Prior experience in the dental or medical device industries, highly preferred with some experience working with dental practices or with the Invisalign System.

· Experience in sales or marketing related field preferred.

· Have a keen interest in education and a demonstrated ability to learn technical information.

· Willingness to travel and on occasion work outside of standard working hours.

· Strong skills across Windows applications

· Driver’s license and own vehicle is a requirement of this position

Key Success Measures:

· Achievement of number of new doctors

· Achievement of doctor activation, new dr’s case submission at Invisalign courses

· Achievement of number of new doctor leads generated through all channels e.g. doctor referral, events, etc

· Achievement of conducting lead generation events