- Location
- CARRETERA A BELEN EDIFICIO A,, Costa Rica
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Entry
- Closing date
- Today
- Source
- Workday
Description
The Delivery Partner is an intermediate level position responsible for employee discipline matters and HR support in coordination with Human Resources teams and Control Functions. The overall objective of this role is to manage a range of HR services related to disciplinary actions and accountability framework within Citi, globally.
Responsibilities include:
-Manage discipline related matters timely and effectively utilizing Citi's case management system in compliance with standards and procedures
-Provide guidance to managers on discipline related policies and liaise with HR Generalists, Advisors, other Human Resources teams and business managers to identify issues and recommend timely solutions.
-Drive consistent application of process controls, ensure quality documentation and adherence to standard operating procedures.
-Ensure issues are solved with urgency and employment policies, compliance standards are interpreted and applied consistently across global taxonomies and regions.
-Partner with compliance and surveillance groups to provide HR support as it relates to employee discipline.
-Use judgement and initiative to address and/or escalate requests in a timely manner.
-Support process and training documents to reflect enhancements and process changes.
-Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Bilingual English/Spanish required
Education:
• Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Disciplinary actions
HR Operations experience
Stakeholder management.
HR Delivery preffered
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Job Family Group:
Human Resources------------------------------------------------------
Job Family:
HR Advisors & Generalist------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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