IT Administrator

Job Overview

We are seeking an experienced IT Administrator to provide technical support and maintain IT systems, infrastructure, and services across an enterprise environment. The ideal candidate will have strong knowledge of IT support, Microsoft 365, user and access management, network administration, endpoint security, and IT service management.

Key Responsibilities

• IT Support & Service Desk: Provide Level 1 and Level 2 technical support, troubleshoot hardware and software issues, manage service tickets, and ensure timely resolution of incidents.
• User & Access Management: Manage user onboarding and offboarding, account creation and deactivation, access permissions, and software provisioning.
• Microsoft 365 Administration: Support and administer Microsoft 365 applications, including Exchange Online, Outlook, OneDrive, SharePoint, Microsoft Teams, Teams Voice, and Intune.
• Hardware & Software Management: Install, configure, maintain, and troubleshoot desktops, laptops, printers, operating systems, and business applications.
• System & Network Administration: Monitor and maintain servers, cloud services, email platforms, LAN, Wi-Fi, switches, routers, firewalls, and internet connectivity.
• IT Security & Patching: Monitor endpoint protection and antivirus systems, apply security patches and updates, and ensure compliance with IT security policies.
• System Monitoring & Troubleshooting: Proactively monitor IT systems and services, identify technical issues, minimise downtime, and coordinate with relevant teams for resolution.
• Backup & Disaster Recovery: Monitor backup activities, support data restoration, and assist with business continuity and disaster recovery procedures.
• IT Asset Management: Maintain accurate records of IT hardware and software, including allocations, purchases, warranties, repairs, transfers, and disposals.
• IT Procurement & Vendor Coordination: Obtain quotations, compare technical specifications and pricing, coordinate purchases and deliveries, and liaise with vendors and service providers.
• Change Management & Documentation: Maintain IT documentation, system configurations, network diagrams, asset registers, and incident reports. Support system upgrades, deployments, audits, and process improvements.

Requirements

• A degree in Information Technology or relevant technical qualifications.
• Minimum of 4 years of experience in IT support, IT administration, or a similar role within an enterprise or hybrid cloud environment.
• Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, Teams, and Intune.
• Working knowledge of Azure, user and access management, endpoint management, and IT security practices.
• Knowledge of network administration, including LAN, Wi-Fi, switches, routers, and firewalls.
• Experience with IT Service Management (ITSM) platforms, preferably ServiceNow.
• Understanding of system monitoring, patch management, backup and recovery, and IT asset management.
• Experience coordinating IT procurement activities and working with external vendors and service providers.
• Strong troubleshooting, analytical, communication, and problem-solving skills.
• Excellent spoken and written English.
• Ability to work collaboratively with technical teams and end users, with flexibility to support shift-based operations when required.

Added Advantages

• Certifications in ITIL, Microsoft 365, Azure Administration, networking, Intune, Endpoint Manager, ServiceNow, or Cisco.
• Familiarity with cybersecurity awareness, cloud security, multi-factor authentication (MFA), and Zero Trust concepts.
• Experience with automation tools and IT service improvement initiatives.